Making the Difference (why we do it)
Anything can happen, any time. That’s why we’re here. To get our customers back on track, whenever they need us, whatever they need us for. You might be surprised by just how well we do it.
Our Learning and Development team provides 33,000 man-hours of coaching induction and ongoing training every month
On average, each new starter in our Road Operations team receives 180 hours of induction training and coaching
Our Roadside Technicians take, on average, less than 32 minutes to fix each breakdown at the roadside
Our Contact Centres receive and respond to nearly 10 emergency calls every minute
+15 million members
The AA has over 15 million members.....and rising
AA in facts
We have more highly skilled mobile mechanics than all of the other breakdown companies put together. And they’re all absolutely lovely.
All our patrols have cutting edge technology in their recovery vehicles, to help them work out what’s wrong with any customer’s car.
Running out of petrol’s no problem. We’ll be there in a jiffy, and we’ll give members enough fuel to get them back on their way, for free.
If a member has an accident, we help get them back on the road, support them through a claim and even provide a hire car at no extra cost.
We’ll give members any small parts (up to £5) they need to get back on the road free of charge.
We’ve got a great piece of tech online to help our customers manage their car admin. It reminds them when services, insurance, road tax and MOTs are due.