Assurance Coordinator

Company description

Location: Newcastle (hybrid working 2 office days per week)

Employment Type: Permanent, full time

Additional Benefits: Annual Bonus

Unlock Your Potential at The AA!

At The AA, we’re not just about roadside assistance. With over a century of history, we’ve continuously evolved and adapted. As the nation’s premier motoring organisation, we offer an array of outstanding products and services to millions of customers. From roadside assistance to home and motor insurance, and cutting-edge driving technologies, we’re committed to meeting the needs our customers.

As we continue to expand, diversify, and modernise, joining us as an Assurance Coordinator, you’ll play a key part to our success and join us on this exciting motoring journey.

#LI-THEAA #LI-Hybrid

This is the job

Are you a meticulous professional who thrives on excellence and excels in administrative duties?

The AA is currently seeking an Assurance Coordinator to bolster our second-line assurance efforts. In this role, you will ensure compliance with regulatory and legislative guidelines, playing a crucial part in upholding our commitment to quality standards.

What will I be doing?

• Administer and manage the AAIMS Portal, ensuring smooth operation and timely issue resolution
• Coordinate and manage external reviews, including ISO activities, and liaise with stakeholders for action completion
• Compile and prepare Assurance Management Information for senior management presentations
• Support the development and communication of metrics for the Monthly IAR Reporting process
• Perform general team coordination and administrative duties, assisting the Head of Assurance and Risk and Compliance leadership as required

What do I need?

• Strong Excel Skills: Proficiency in formulas and data management
• Fantastic Writing Skills: Clear and concise reports for senior stakeholders and wider business areas
• Administrative Experience: Prior administrative role experience, including minute-taking and report/presentation creation. Excellent organisational skills and comfortable handling multiple priorities
• Risk/Compliance Understanding: While general knowledge is preferred, we value a willingness to learn and develop within the Risk/Compliance field
• Comfortable Communicator: Engage confidently with management at all levels across the business
• Creative Thinker: Draw upon your self-motivation and flexible approach to problem-solving

Additional Information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA, you will join and learn within a team that’s as driven as they are supportive and have access to a range of benefits including:

• Free AA breakdown membership from day one, 50% discount for family and friends in the first year plus discounts on other AA products
• 25 days annual leave plus bank holidays + the option to buy additional annual leave
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
• Pension scheme available up to 7% contribution
• Exclusive EV discount scheme 
• Diverse learning and development opportunities to support you to progress in your career
• Access to employee inclusivity networks
• Dental and Critical Illness Insurance cover accessible for all AA colleagues

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

#LI-HH