Interventions Handler

This is the job

Job Title: Interventions Handler

Location: Tunbridge Wells - Hybrid

Contract: Part-Time/Permanent

Salary: £12,533.33 plus up to 10% annual bonus

Hours: 20 hrs per week

Week 1:10am-2pm Monday- Friday

Week 2: 4pm-8pm Monday-Friday

You will work 1 in 3 weekends 9am-1pm either Saturday or Sunday & Tuesday would be your rest day when working a weekend. 

AA Summary

Assuming The AA is just about roadside help? There’s more to us than meets the eye.

The AA is one of the UK’s most well-known and trusted brands. We provide a range of services to millions of customers, from roadside assistance to insurance and driving lessons. Our mission is to help keep Britain moving, and we’re looking for dedicated individuals to join our team. Are you ready to join?

#LI-THEAA #LI-Hybrid

As an Interventions Handler you will be committed to provide our customers with a world-class claims service by ensuring that their claims are assessed quickly, and if agreed, are settled in the shortest possible time.

 

The job is to proactively contact innocent parties involved in a road traffic collision with our customer via phone, text and letter to offer our services to them. Intervening on these third parties results in us saving costs and enables us to provide world class customer service to innocent parties. You will be working in a fast-paced pressurised environment within a dynamic team against challenging targets.

What do I need?

• Ideally some exposure to sales or retail
• Customer service skills preferred
• Ability to work under pressure and to targets
• Attention to detail, able to spot irregularities and challenge them
• Demonstrable ability in numeracy skills and written English

 

Additional Information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• Free AA breakdown membership from day 1, 50% discount for family and friends in the first year plus discounts on other AA products
• 25 days annual leave plus bank holidays pro rata for part time
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
• Pension scheme available up to 7% contribution
• Access to the EV discount scheme

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

As part of the onboarding process, we complete several pre-employment checks including work reference, credit, and criminal record checks.

We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.