Recovery Claims Handler

Business Area



Contract Type

Full Time


Tunbridge Wells

Closing Date


Company description

Job Title:          Recovery Claims Handler – Accident Assistance Services/UICL

Location:          Tunbridge Wells & remote working

Salary:              Up to £24,000 dep on exp + annual performance related bonus + excellent benefits

Hours:              37.5 between 8-6 Monday to Friday 

Term:               Permanent

About Us

We’re part of The AA group, the nation’s number one motoring organisation. The AA supports millions of customers with our products and services and is an essential part of our vision to make life easier for Britain’s drivers.

AA Accident Assistance (Accident Management) went live in 2020 working out of Royal Tunbridge Wells. It is one of the fastest growing areas of our business and we are looking nationally for experienced handlers to join our team.


This is the job

As a Recovery Claims Handler, you will be handling a portfolio of non-fault accident management claims and responsible for the recovery of the costs incurred. Experience in Recovery or Accident management experience is essential.

What will I be doing?

Your responsibilities will consist of ensuring each claim is proactively managed whilst keeping our customer updated, maintaining expectations and provide outstanding customer service with an effortless journey until the claim is successfully finalised.

You will need to gather evidence to support our liability decision and compose outlay documents, so we can pursue reimbursement of our losses from the negligent parties’ insurers. You will also be required to prepare files for legal proceedings to be issued by our appointed panel of solicitors or self- litigating portal.


What do I need?

The right candidate will be experienced in managing non-fault claims and chasing debt from third party insurers, coming from an accident management background with experience in the field.

As a confident communicator, you’ll be on the phone liaising with third party insurers to negotiate settlement of our claim using tactics to encourage the reimbursement of costs within the quickest possible timeframe. Attention to detail is key as you manage your own portfolio of claims and see them through to settlement, handling any disputes along the way, with a commercial view to settling the claims with high success.  

This is what we are looking for: 

  • Recovery or Accident Management Claims experience is essential                                                       
  • Customer Service Experience required 
  • Insurance Claims Handling desirable
  • Self- motivation
  • Comfortable in a target orientated role
  • Forward thinking approach in relation to working practices
  • Embraces technology
  • Ability to use qualities such as Empathy, Tact, Assertiveness and Diplomacy when talking to our customers
  • Can think clearly and calmly under pressure

Additional Information

What’s in it for you:

We are also dedicated to your personal development. As a valued employee of the AA, you’ll have access to a range of benefits, as well as learning and development opportunities including:  

  • Annual bonus scheme
  • Contributory pension scheme
  • 25 days holiday
  • 50% discount on AA membership in the first year and free thereafter
  • Discounts on the wider AA products and services incl. car insurance, home insurance etc.
  • Flexible working options
  • Onsite parking


If this sounds like you, we’d love to hear from you. Click apply and start your application today!