Customer Service Advisor

Business Area



Contract Type

Full Time



Closing Date


Company description

Salary:                         £18,826 - £22,314 / £26,814  OTE, per annum            

Location:                     Newcastle upon Tyne 

Contract:                      Permanent, Full Time (36.25 hours per week).

HEY YOU – yes you, do you enjoy chatting to people? Well, why not get paid for doing something you enjoy? We are an award winning contact centre and we are looking for people who are as passionate as us about delivering excellent customer service to join us.

So, who are we? Well, I’m sure you will have heard of us before; after all we’ve been around since 1905. What you might not know is that we started life with just 4 driving enthusiasts, and whilst we’ve grown to provide a wide range of products and services today, our core values remain the same.  We put the customer at the heart of each and every thing we do.

Our Newcastle office is our centre of excellence for car, home insurance & breakdown, dealing with around 11,000 customers calls, webchats and emails each day.

Sounds fast paced? It can be, but we also know work-life balance is important.  After your first few months there is a possibility for remote flexible working, and unlike many other contact centres our opening hours are:

  • Monday to Friday: 8am – 7.15pm
  • Saturday: 9am – 5.15pm
  • Sunday: Closed
  • Christmas Day: Closed
  • Boxing Day: Closed
  • New Year’s Day: Closed


What will I be doing?

As a Customer Service Representative, you’ll play a key part in delivering a first class customer service experience when speaking to customers about their car or home insurance, or breakdown cover.

Day to day, you’ll… take inbound calls from new or existing, use your knowledge of our products to offer customers suitable services that match their needs and resolve and escalate customer complaints when necessary.

Additional Information

What else should I know about?

We currently have opportunities across a few of our departments, as our teams continue to grow. Once you’ve applied, we’ll help you find the right career path that meets your skillset and experience, in one of our key business areas:

Sales and Retention – Home and Motor Insurance - 6th September start date

Customer Service – home and Motor Insurance – 13th September and 18th October start dates

STAYAA - Breakdown cover retention - 8th and 22nd November start dates 

Just so you know: we need to complete several pre-employment checks including a credit check and a criminal record check as part of the onboarding process.

Here at the AA we understand diversity and value the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, you are empowered to be your best and feel like you truly belong.


We look forward to hearing from you soon.