Road Operations, Road, RSS
£42k OTE (Guaranteed Min c.£36,765)
Locations: London - North East, North West, South East, South West
Be there (When the engine’s packed up and the kids are screaming).
This is the job
You’ll be the friendly face of the UK’s largest motoring organisation. To our members, you’ll be a superhero. Ready for anything, you’ll be there for them, anytime and anywhere within the M25. You’ll get their day moving forward, with warm words and technical expertise.
Who we are
Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show on the road. There for our customers wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organization, we offer a range of excellent products and services to millions of customers. As a Roadside Mechanic, you’ll always go the extra mile for our members. In return, we’ll go the extra mile for you, with excellent training, support and development opportunities.
What will I be doing?
When our members’ cars are having a bad day, you’ll put your diagnostic skills to the test. As you travel from job to job, you’ll call on all your knowledge of vehicle electrical, fuel and ignition systems, as well as multimeters and other garage diagnostic equipment. We’ll fine tune your expertise with training and development, so if you’ve got the drive to succeed, we want to hear from you. It’s your way with people that really sets you apart. Making sure you understand not just what the customer wants, but how they feel - anxious, impatient, afraid, relieved - you’ll take care to ask the right questions, explain your solutions and make the experience of roadside rescue as happy as it can be.
Of course, our dedicated Technical Support team will only ever be a phone call away. We’ll give you all the equipment you need, from a phone and tablet, to clothing and kit, including a van with best-in-class tools. What’s more, we’ll pay your petrol costs. And your shift starts and ends from your driveway, so you can say goodbye to time wasted on commuting. Two weeks of comprehensive induction, with all expenses covered, will get you match fit for life on the road.
What do I need?
Your shifts could include evenings, weekends and Bank Holidays. So you’ll need to be ready to drive to all kinds of locations, in all weathers, and work quickly and efficiently. Ideally you’ll need an NVQ3 in vehicle maintenance and repair, or an equivalent qualification. It’s essential that you have a full category B driving licence, with less than 6 points. If you don’t also have category BE (towing) we’ll fund it for you. We’ll expect you to be comfortable working with and adapting to new technology too. Most importantly, your technical skills are matched by your flair for dealing with all kinds of people. Whatever the situation, you are calm, friendly and reassuring.
What you’ll love
Fixing things makes you happy, and helping people gives you a warm glow - so you’ll relish every chance to shine. And there will be plenty of those, every shift. You’ll enjoy the variety of the role, and the ability to manage your own work and boost your earnings. But you’ll also appreciate the support available at the end of the line. You’ll get a kick from using the latest tech and equipment too. Perhaps most of all, you’ll appreciate working for a trusted brand at the forefront of the industry - and all the opportunities for development and career progression that come along with it.
What else is expected of me?
Good conduct matters at the AA. It's very important that you act with honesty & integrity, are respectful of others and have a consistent desire to do the right thing. Everyone at the AA lives these behaviours, so we are all able to support the delivery of good outcomes for our customers.