Automotive Technical Advisor

Company description

Job Title: Automotive Technical Advisor

Location: Oldbury

Salary: £35,000 per annum + up to 10% Annual Bonus

Hours: Rotational shifts between 7am-8pm, including weekends

Assuming The AA is just about roadside help? There’s more to us than meets the eye.

The AA is one of the UK’s most well-known and trusted brands. We provide a range of services to millions of customers, from roadside assistance to insurance and driving lessons. Our mission is to help keep Britain moving, and we’re looking for dedicated individuals to join our team. Are you ready to join?

As an Automotive Technical Advisor, you’ll always go the extra mile for our members. In return, we’ll go the extra mile for you, with excellent training, support, and development opportunities.

#LI-THEAA #LI-Onsite

This is the job

Are you a car enthusiast with a knack for problem-solving? Do you thrive on helping others navigate automotive challenges? Look no further! The AA, the nation’s leading motoring organisation, is seeking passionate individuals like you to join our AAmazing Technical Help Desk team – Repair Management Solutions (RMS)

In this role, you’ll be the bridge between drivers in distress and our expert mechanics. Whether it’s a mysterious dashboard light or a stranded driver, you’ll be there to save the day.

What will I be doing?

• Providing Expert Advice: Providing professional technical advice to Customers, AA Patrols, deployment staff, Complex Case Managers, and third parties during live breakdown situations. Your expertise will ensure the right resources are deployed promptly
• Breakdown Triage: Assessing and triaging recovery tasks. You’ll work to facilitate extended repairs near the original breakdown location or en route to the customer’s chosen recovery destination. Let’s reduce those loaded recovery miles!
• Parts Support: Assisting our Patrols in locating and sourcing parts for repairs, especially when they’re not readily available from our suppliers
• Communication Wizard: You’ll assess breakdown tasks via various channels—Telephone, Email, SMS, WhatsApp, Microsoft Teams, and AA Help streams. Your goal? Identify the best resourcing or repair opportunities for cost savings and efficient solutions
• Marvellous Multi-tasker: You’ll manage multiple RMS intervention tasks. You’ll liaise with our team to ensure seamless coordination and timely responses.

What do I need?

• Qualifications: You’ll need a Level 2 City & Guilds or NVQ in Motor Vehicle Maintenance/Repair.
• Hands-On Experience: Prior motor vehicle service and repair experience is essential
• Diagnostic Skills: Proficiency in motor vehicle fault diagnosis is a must.
• Communication: You will be able to translate complex technical information into clear and concise language, maintaining a professional manner.
• Customer Care: Experience of demonstrating a high level of customer care, especially during breakdown situations, is crucial

Additional Information

At The AA, we believe in recognising and rewarding our hardworking employees. As a valued member of our team, you’ll join a group that’s both driven and supportive. Plus, you’ll have access to a range of benefits, including:

• Free AA breakdown membership from day one, 50% discount for family and friends in the first year plus discounts on other AA products
• 25 days annual leave + the option to buy additional annual leave
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
• Pension scheme available up to 7% contribution
• Exclusive EV discount scheme
• Diverse learning and development opportunities to support you to progress in your career
• Access to employee inclusivity networks
• Optional Critical Illness Insurance cover available to all AA Colleagues

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive changes.