Frequently Asked Questions
What's the best way to find a job that best suits my needs?
Use the 'Current Jobs' page to select criteria that will pinpoint the positions which may be right for you. The search results page will show all open positions that match your criteria - click on the job titles for detailed descriptions, and the option to apply for the job.
What can I do if there is currently nothing suitable for me?
If the search results show no open positions, you can give us your email address or mobile phone number. When a new position opens, which meets your search criteria, you will be emailed or sent a text with an alert.
Do you accept speculative applications?
At this time, we only accept applications for open vacancies, which are all advertised on this website - but note that you can register your search criteria with us, as mentioned above.
How long will I have to wait before hearing about my application?
You'll be sent an acknowledgement email soon after we receive your application. We will then aim to review your application as soon as possible after the closing date and would hope to let you know about the next stage within one week.
Do I need to answer all the questions that are part of the application for a job?
Yes - the more information you provide on your application, the easier it will be for hiring managers and recruiters to assess your qualifications for their position.
What are the career opportunities within the AA?
All vacancies within the AA are advertised internally.
What measures are in place to ensure employee satisfaction and that people have fun at work?
At the AA we firmly believe that work is about having fun and feeling part of a team and employee satisfaction is taken very seriously.
We believe that we need to listen to the views and ideas of the staff and, if valid, we will take action to put staff recommendations into practice.
For additional information, please contact the relevant area below
Head Office (Basingstoke)
0800 5 877 877
Patrol/Recovery/Signs
0800 5 877 877
Cheadle Contact Centre
0121 2752742
Oldbury Call Handling and Teleworking
0121 2752742
Oldbury Service Delivery
07738 790556
Cardiff Insurance Contact Centre
02920 677603
Newcastle Insurance Contact Centre
0191 2237603
Newcastle Road Breakdown
07738 791402
I am having a problem applying?
If you are having a problem with your online form you can call us on 0800 5877877 where we will help and talk you through the problem