Jira Product Owner

Company Description/ Business Unit

Location: Basingstoke (hybrid working 3 office days per week)

Employment Type: Permanent, full time

Additional Benefits: Annual Bonus, Cash-Car Allowance & Private Medical Insurance

Think the AA is just about roadside assistance? Think again. For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Jira Product Owner means you'll play a crucial role in our success and be part of this exciting motoring journey. Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.

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This is the job

We're on the hunt for a Jira Product Owner to own the vision, direction and day-to-day operation of the organisation’s Jira platform. The role ensures Jira is configured, governed and used effectively to support business priorities, enable consistent ways of working, and provide clear insight into delivery and performance.

Acting as the bridge between product ownership and platform administration, this role works closely with the PMO, Transformation teams, technology colleagues and senior stakeholders across the business. You’ll translate business needs into practical, scalable Jira solutions, while maintaining platform integrity, best practice and a strong user experience.

What will I be doing?

• Own the vision, roadmap and direction for Jira, ensuring alignment with business goals, user needs and organisational priorities.

• Translate business requirements into prioritised outcomes, epics and configurations, balancing value, risk and feasibility.

• Design, configure and govern Jira projects, workflows, boards, permissions and standards to enable consistent ways of working.

• Act as the primary point of contact and escalation for Jira change requests, complex queries and platform decisions.

• Engage stakeholders across the business to gather requirements, run workshops, champion best practice and drive adoption.

• Deliver insight and assurance through dashboards, reporting, KPIs, UAT and governance to ensure data quality, compliance and continuous improvement.

What do I need?

• Proven experience administering Jira in a medium to large organisation, including complex configurations and governance.

• Strong working knowledge of Agile delivery frameworks (Scrum, Kanban) and how Jira supports them.

• Experience with the wider Atlassian ecosystem, including Jira Service Management and Confluence.

• Ability to design and configure workflows, schemes, permissions, dashboards and reports to meet business needs.

• Excellent stakeholder engagement and requirements-gathering skills, balancing team flexibility with platform standards.

• Experience with large-scale Jira implementations or Cloud environments, with knowledge of automation, integrations or APIs beneficial.

Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

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