Senior Product Manager – Road Operations Transformation

Company Description/ Business Unit

Job Title: Senior Product Manager – Road Operations Transformation
Location: Basingstoke – Hybrid - Three Days in Office
Employment Type: Permanent
Hours: Monday-Friday

AA Summary

Think the AA is just about roadside assistance? Think again! 

As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us?

#LI-EJ1 #LI-Hybrid

This is the job

Join us as a Senior Product Manager – Road Operations Transformation and help shape the future of roadside services. You’ll lead the charge in delivering innovative solutions that enhance our fleet, people, and processes, ensuring we continue to provide exceptional service to millions of customers. Working closely with stakeholders across the business, you’ll drive forward a transformation roadmap that’s focused on efficiency, accountability, and data-led decision making.

This is a strategic role at the heart of a major change programme. You’ll be the voice of the customer, translating business needs into high-impact solutions, and collaborating with partners to future-proof our technology and operations. If you're passionate about driving meaningful change and thrive in a fast-paced, forward-thinking environment, this is your opportunity to make a real difference.

What will I be doing?

• Leading the strategic direction of a core pillar within a high-profile transformation programme, shaping the future of roadside operations
• Developing robust, data-driven business cases to support informed decision-making and ensure delivery of measurable outcomes
• Acting as the senior voice of the customer, translating complex business needs into impactful solutions that drive operational excellence
• Partnering with senior stakeholders across the organisation to capture, challenge and refine business requirements with precision
• Bringing external insight into the business by exploring market trends, competitor activity and emerging technologies
• Collaborating with fellow Product Managers and Business Application Owners to shape and prioritise a product backlog aligned to strategic goals
• Driving governance and alignment by maintaining clear documentation and ensuring all activities support wider organisational objectives
• Applying subject matter expertise to oversee solution design and testing, ensuring outputs are fit for purpose and future-ready
• Identifying and managing cross-functional dependencies to enable seamless delivery and integration of new solutions
• Providing clear, regular updates to senior stakeholders, highlighting risks, opportunities and progress against key milestones

What do I need?

• Proven experience in leading the delivery of high-impact projects across varied scale and scope
• A strong background in business transformation, with a focus on operational and customer-centric improvements
• Demonstrated ability to manage and influence large, diverse stakeholder groups, including senior leadership
• A solid understanding of commercial operations and customer service environments
• Expertise in facilitating workshops, leading strategic discussions, and driving consensus
• Excellent communication skills, with the ability to engage professionally across all levels of the organisation
• Familiarity with the full software development lifecycle and project delivery methodologies
• Strong analytical skills, with experience in process mapping, requirements gathering and solution design
• A sound understanding of systems architecture and how technology enables business outcomes
• Proficiency in using tools such as Jira, Confluence, MIRO, Figma and Microsoft 365 in day-to-day delivery

Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.

We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.