Digital Commerce & Trading Manager

Company Description/ Business Unit

Location: London (hybrid working 3 office days per week)

Employment Type: Permanent, full time

Additional Benefits: Annual Bonus

Think the AA is just about roadside assistance? Think again.

For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Digital Commerce & Trading Manager means you'll play a crucial role in our success and be part of this exciting motoring journey.

Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.

#LI-Hybrid

This is the job

We are committed to transforming our products, services, and customer experiences to make UK driving life smarter and simpler.

As our Digital Commerce & Trading Manager, you’ll help shape trading strategies and deliver initiatives that drive significant business growth. You’ll focus on optimising performance through data-driven insights, robust planning, and stakeholder engagement. From funnel conversion improvements to pricing strategies and product development, your work will unlock maximum business value while enhancing customer experience.

We’re looking for someone with a strong analytical mindset, proven stakeholder management skills, and experience across a broad range of commerce and trading environments. You’ll combine commercial acumen with the ability to step back from the detail and see the bigger picture.

What will I be doing?

• Strategy & Performance: Support delivery of the AA’s strategy and performance plan, including investment and benefits tracking.
• Trading Plans: Manage and monitor trading plans across multiple business areas.
• Growth Initiatives: Drive volume and value growth through data-led insights, pricing changes, and customer engagement improvements.
• Performance Measurement: Set and track KPIs, ensuring alignment with business objectives.
• Product & Process Improvement: Identify opportunities to enhance performance and customer experience.
• Business Cases: Develop robust business cases for growth initiatives and transformation projects.

What do I need?

• Analytical Capability: Strong analytical and numeracy skills, with advanced Excel proficiency; experience with other data tools is highly desirable.
• Commerce & Trading Experience: Broad experience across trading and commercial environments (not necessarily limited to digital or product).
• Stakeholder Management: Proven ability to engage and influence stakeholders across multiple functions including strong storytelling abilities, creating ideas into vision.
• Communication: Excellent written and verbal communication skills.
• Collaboration & Adaptability: Ability to work cross-functionally and adapt to change.
• Technical Skills: Proficiency in MS Office particularly Excel; experience with analytics packages and Agile tools is a plus.

Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

#LI-HH