Team Manager

Company Description/ Business Unit

Location: Oldbury (hybrid 3 times per week in the office)

Employment Type: Permanent, Full-Time

Salary: Competitive salary plus up to 10% annual bonus performance related pay

Hours: Monday to Friday 9am until 5pm 36.25 hours per week

Think the AA is just about roadside assistance? Think again!

As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us?

#LI-CL1 #LI-Hybrid

This is the job

Are you a dynamic leader committed to excellence? We are looking for a talented individual to join our team as the Road Operations Support Team Manager. In this role, you will be responsible for overseeing sub-support functions within the Road Operations Support Environment (ROSE). You will manage key areas such as Resource & Leadership Support and Storage Operations, along with a range of ad hoc administrative duties.

What will I be doing?

• Supervising the day to day activities of Road Operations Support Coordinators, including patrol onboarding, event coordination, and employee relations case management
• Ensuring the timely delivery of ad hoc Road Operations Support requests
• Providing regular management information to help mitigate the impact of reduced capabilities and ensure compliance with regulatory requirements
• Continuously improving processes and contributing to wider projects across the Operations team
• Ensuring full compliance with Health, Safety, and Environmental policies and procedures
• Our team is split across Basingstoke and Oldbury, so travel between sites will be required. This role offers a great opportunity to collaborate closely with colleagues across both locations, contributing to a dynamic and supportive team environment

What do I need?

• Experience in a similar role with strong communication skills
• Confidence to question the reasoning behind existing processes
• Excellent time management abilities
• Capability to multitask and solve problems creatively
• Proficiency in Microsoft Office and associated tools

Additional Information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.

We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.