Service Advisor

Company Description/ Business Unit

Role: Customer Service Advisor - Prestige 
Salary: £25,147
Location: Melton Mowbray
Workstyle: Office based until fully trained then Dynamic working between the office and home - three days per week onsite
Contract: Permanent Full-time 
Hours: 37.5 hours per week, Monday to Friday between 08:00 - 18:00

Why Choose The AA?

• Access to a 24/7 GP Chat line for when speaking to a doctor just can’t wait
• Free AA breakdown cover for all employees + the ability to add up to 3 people living at the same address (including children)
• Discounts on multiple online and high street shops, experiences and food
• Great employee pension schemes
• Physio, Dental and eye test benefits
• Mental health help

Plus additional benefits to reward longer service!

After 6 months:

• Technology and Appliance Vouchers
• Cycle to Work scheme
• Gym Membership
• Home Health Testing for you and your household

After 12 months and beyond:

• Car Salary Sacrifice Scheme
• Recognition for hitting tenure milestones

This is the job

Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service, maintenance and repair customers. As a Service Advisor, you will be the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our network centres.

What will I be doing?

• Using detailed scripts to gather information from the call and apply logic to assess the best course of action​​ 
• Proactively maintaining knowledge of products and services and learning new information to solve our customers unique queries.​ 
• Pushing for better by using resources, tools and systems available to offer the best customer service​ 
• Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.​ 
• Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand! 

What do I need?

What We’re Looking For:

• Think Impact: You genuinely care about our members and their well-being and want to find the best product for them.
• Back Each Other: Work with a team who support and mentor each other to ensure the best service possible
• Push For Better: Handling objections? Problem you find difficult to solve? No problem. You bounce back and find solutions.
• Own It: Our industry evolves, and so should you. Stay curious and open-minded

Ready to Accelerate Your Career?

Apply now by clicking the link below. Let’s drive success together! 🚗💨