Identity & Access Management Specialist

Company Description/ Business Unit

Location: Basingstoke (hybrid working 2 office days per week)

Employment Type: Permanent, full time

Additional Benefits: Annual Bonus, Cash-Car Allowance & Private Medical Insurance

Thought The AA only provide roadside assistance? Think again.

For over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers from roadside assistance to home and motor insurance as well as providing the latest driving technologies. As we continue to expand, diversify, and modernise, joining us as an Identity & Access Management Specialist, you’ll play a key part to our success and join us on this exciting motoring journey.

#LI-THEAA #LI-Hybrid

This is the job

As an Identity & Access Management (IAM) Specialist, you will play a key part in configuring and supporting IAM platforms across End-User Computing (EUC). You’ll manage our Active Directory & Microsoft Entra ID features such as Application Management, Authentication, Conditional Access, Hybrid Identity B2B/B2C, and more, including new and upcoming features.

You’ll be instrumental in driving forward continual change and improvements ensuring a reliable, user-friendly, and secure experience by safeguarding data and ensuring its integrity during transfer. By focusing on the EUC / SecOps Strategy and Road Map around Identity and Access, you’ll contribute to ongoing enhancements, including improving the Microsoft Identity Secure Score posture.

We are looking for an experienced technical specialist with a proven track record in the key areas mentioned above, along with a deep technical understanding of current security standards and protocols, including SAML, OAuth, LDAP, Kerberos, and SCIM.

What will I be doing?

Some of the duties include:

• Lead key initiatives around Identity & Access Management, including enhancing the organisation's Microsoft Identity Secure Score posture.
• Engage with stakeholders to identify areas for improvement and implement effective processes for regular housekeeping.
• Design, deliver, and manage EUC Projects using best practices and proven methodologies.
• Provide training and documentation to EUC Level 3, Service Desk, and EUC Tier 2 support technicians.
• Develop strategies, conduct software testing, and work proactively with users to prevent future incidents.
• Maintain corporate standards, including infosec policies, and resolve escalated service issues to minimize impact and risk to customer solutions.

What do I need?

• Demonstrable expertise in Modern Identity & Access Management Systems in a Hybrid model, including:

• Active Directory & Microsoft Entra ID / Microsoft Entra Connect / Microsoft Entra seamless SSO

• Active Directory Federated Services (ADFS)

• Conditional Access

• Multi-Factor Authentication (MFA) / Self-Service Password Reset (SSPR)

• Role-Based Access Control (RBAC) / Azure Privileged Identity Management (PIM)

• Enterprise Application (SSO) & Application Registration

• Strong knowledge of current security standards and protocols, such as SAML, OAuth, LDAP, Kerberos, SSO, and FIDO2
• Experience with cloud-based identity models, including external identities (B2B & B2C)
• Excellent communication skills, both verbal and written, with the ability to engage effectively with colleagues and stakeholders across the organisation
• Highly motivated, solution-focused, and committed to continuous learning and skill development
• Experience in applying ITIL best practices to key processes, including incident, change, and problem management

Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

#LI-HH