Customer Advisor - Member Sales & Service
Contact Centres, Road
Call Centre Customer Service Representative – Member Sales & Service
Location: Oldbury Customer Service Centre
Salary: £18,360.00 which includes an 8% flexibility allowance. Salary is due to increase to £18,900.00 after the first 6 months of employment after reaching an acceptable performance standard.
Shifts: Between 08:00 and 20:15 Monday – Friday and Saturday’s from 09:00 – 17:15
Contract: Permanent Full, Time Position
We are the AA. And we keep everyone’s show on the road. There for our customers wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organization, we offer a range of excellent products and services to millions of customers.
This is the job
As the UK’s leading breakdown organisation we are currently looking to recruit high calibre individuals for our Oldbury site. We have a number of exciting career opportunities available and will ensure that, throughout the course of your application, we will match your skills and experience to the right environment for you.
In the time it takes you to read this job description, we will have got around 20 members back on the road. We are the UK’s number one motoring organisation and you can help us keep it that way.
What will I be doing?
Do you strive to learn new skills? Are you looking for an exciting new opportunity? As a Customer Advisor you will be at the front line of our business speaking with new and existing AA customers. You will ensure every customer is provided with the right level of information about new products and services available, allowing informed consumer decisions to be made. By having quality conversations, you will be able to demonstrate great customer service and a passion for treating all customers fairly
You’ll soon become an expert!
You will be given excellent front line training right from the word go from experienced members of the team.
As a Customer Advisor you will be required to work shift patterns between 08:00 and 20:15 Monday – Friday and Saturday’s from 09:00 – 17:15.
What do I need?
Excellent communication skills
Previous contact centre experience is desirable but not essential
Previous Computer experience desirable
Organisation and planning
Ability to work as part of a team
Persuasion and negotiating skills
What else is expected of me?
Good conduct matters at the AA. It's very important that you act with honesty & integrity, are respectful of others and have a consistent desire to do the right thing. Everyone at the AA lives these behaviours, so we are all able to support the delivery of good outcomes for our customers.