Call Centre Customer Service Representative - Inbound Sales and Retention

Business Area

Contact Centres, Insurance




Contract Type

Full Time



Closing Date


Company description

Role: Call Centre Customer Service Representative - Inbound Sales & Retention

Location: Newcastle

Salary: £18,640 including flexibility allowance with an OTE of £22,340

Salary rising again to £19,178 after reaching acceptable performance standards (normally at the 6-month mark)  -  OTE of £22,340. 

Shifts: Between 8am to 8pm Monday – Friday and Saturdays from 9am – 5pm.

Contract: Permanent, Full Time

In the time it takes you to read this job description, we will have got around 20 members back on the road. The AA are the UK’s number one motoring organisation and you can help us keep it that way.

This is the job

We have opportunities within our Inbound Sales and Retention teams here in our Newcastle call centre and will make sure that we’ll match your skills and experience to the right environment and type of job for you.

What will I be doing?

As a Customer Service Representative you’ll be at the front line of our business having all kinds of conversations with new and existing customers. You may be making changes to policies or setting up home or motor insurance for a new customer whilst discussing additional products and services, tailoring cover to suit their needs. You may also speak to customers who are coming to the end of their contract about the benefits of staying with the AA.

You’ll do your best to meet the customer’s needs and will have the authority, training, skills and experience to deal effectively with the majority of things.

You don’t need any experience of our products as you’ll be given excellent front line training right from the word go. You’ll soon become an expert!

All of our customer service roles are full time, shift-based.

What do I need?

To be a success, you’ll need to be enthusiastic, self-motivated and above all, you’ll be happy to pitch in and help others.

As a minimum requirement you’ll need:

  • Excellent communication skills
  • The ability to work as part of a team 

Additional Information

What's in it for me?

  • Free parking
  • 23 days holiday + 8 bank holidays added to your leave entitlement
  • Through our lifestyle scheme you’ll have access to discounted shopping vouchers, days out, holidays etc…
  • Emerging Talent development programme
  • Free AA membership after 12 months
  • AA share save scheme

We are The AA. And we keep everyone’s show on the road. We’re there for our customers wherever and whenever they need us, we’re always ready for anything.

That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organization, we offer a range of excellent products and services to millions of customers. 

What else is expected of me?

Good conduct matters at the AA.  It's very important that you act with honesty & integrity, are respectful of others and have a consistent desire to do the right thing.  Everyone at the AA lives these behaviours, so we are all able to support the delivery of good outcomes for our customers.