Customer Service Advisor

Business Area

Contact Centres, Road




Contract Type

Full Time



Closing Date


Company description

We are the AA. And we keep everyone’s show on the road. There for our customers wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organization, we offer a range of excellent products and services to millions of customers.

This is the job

Location: Cheadle

Salary: from £18,700 Basic (Rising to £19,200* after 6 months) 

*after reaching acceptable quality/performance standards (normally at the 6-month mark)  

Contract: Permanent, Full Time

Customer Service Advisors at The AA are ready for anything. Why? Because after we’ve got to know you, we’ll help you decide exactly which role is right for you. The great thing is, whatever you do, you’ll be part of a lively contact centre team, filled with people you’ll soon come to know as friends. 

The role

These aren’t calls from members who have broken down – you’ll speak to people about joining or renewing with us, and buying other products like HomeStart and Repair cover. Yes, there are targets. But for us, it’s about the quality of your conversations, not the number.  

We’ll train you how to listen closely, ask the right questions and help customers make the right decisions. And with an entire contact centre on hand for advice, you’ll soon be settled in - and as long as you meet our expectations in terms of quality, you’ll quickly start hitting your on-target earning potential too.   

Experience isn’t necessary. But whatever role you take on, you’ll need to be a positive, I’m-here-to-help character. A natural influencer who enjoys making instant connections and matching people to products.  

The benefits

Most shifts are between 8am and 8pm, you usually get every other Saturday off – and you’ll never have to work on a Sunday. Plus, you and everyone you live with gets AA breakdown cover, and we also offer:  

  • Free parking. 
  • 23 days’ holiday, plus eight bank holidays. 
  • Our special employee scheme, which includes discounted shopping vouchers, days out and holidays. 
  • A share save scheme. 

There’s also the relaxed Cheadle vibe to enjoy. And once you’re through our doors, you’ll find there’s a real buzz about the place.

We’re the UK’s No.1 motoring organisation. What does that mean? Well, since you started reading this ad, we’ll have got 20 people back on the road. We’re a brand people know and trust which, for a Customer Service Advisor, is yet another reason to apply. 

Additional Information

What else is expected of me?

Good conduct matters at the AA.  It's very important that you act with honesty & integrity, are respectful of others and have a consistent desire to do the right thing.  Everyone at the AA lives these behaviours, so we are all able to support the delivery of good outcomes for our customers.