Credit Hire Insurance Claims Handler

Business Area

Head Office, Longacre Claims




Contract Type

Full Time


Tunbridge Wells

Closing Date


Company description

Role: Credit Hire Insurance Claims Handler

Location: Tunbridge Wells

Salary : £20k - £25k based on experience plus up to 10% annual performance related bonus

Contract: Full time, Part time, flexible options available

This is the job

To be committed to provide our customers with a world-class claims service by ensuring that all Motor Insurance Credit Hire claims are processed swiftly, in line with company process and client requirements.


What will I be doing?

Main Duties

  • Review case history on file assignments whilst liaising with other departments as required to establish where liability of the accident rests and investigate the validity of third party claims.
  • Updating the claims system with clear and accurate records of progress on the claim, leaving diary messages for any next steps and time frames.
  • To manage all aspects of Third Party Vehicle Damage and Third Party Property Damage claims present by a third party directly, via solicitors, insurers and accident management companies.
  • To offer AA services to non-fault third parties clearly communicating
  • To be able to handle all aspects of credit hire claims as a Non ABI GTA Insurer.
  • Assess cases for prospects of success at Litigation.
  • Assess complex files i.e. Liability, High Value etc for prospects of success.
  • Spot Insurer, handling agent and defendant solicitors Trends / Tactics to assist the in the handling of third party claims.
  • Ensure collective target’s are attained, specifically the in relation to control do the indemnity spend.
  • Constantly initiate and evaluate opportunities to enhance performance across all areas of the recovery operation.
  • Speaking to witnesses, sending out and chasing witness evidence;
  • Escalate where necessary any Insurer issues;
  • To undertake any individual or team task or activity reasonably requested and in line with the company values.
  • Treat our customers fairly and ensure that the customer receives world class customer service in accordance with industry and company guidelines.
  • Support cost, service and process efficiency projects across the team, as well as having the opportunity to get involved in departmental projects.



What do I need?

  • Minimum 12 months Claims handling experience either in Credit Hire(desirable) or in Liability preferably in Motor Claims related role.
  • Knowledge of the ABI GTA and how to deal with credit hire claims outside of the GTA Guidelines.
  • Good knowledge of credit hire case law and its application in the day to day handling of credit hire claims
  • Clear verbal communication skills; persuasive and assertive with proven negotiation skills.
  • Excellent written communication skills; capturing a clear and logical summary of the situation.
  • Having the ability to prioritise; recognising the importance and urgency to work to tight deadlines.
  • Excellent spoken and written communication skills
  • Accuracy and attention to detail
  • Ability to work well under pressure and meet deadlines
  • Ability to take on increased ownership and responsibility when necessary
  • Demonstrable ability in numeracy skills & written English




Additional Information

What can we offer?

  • Free parking
  • Performance related bonus up to 10% of your salary
  • 22 days holiday + 8 bank holidays added to your leave entitlement
  • Through our lifestyle scheme you’ll have access to discounted shopping vouchers, days out, holidays etc.
  • Emerging Talent development programme
  • Free AA membership & Car Genie after 12 months
  • Development framework offering ad-hoc pay reviews
  • Continuous training to develop you within your role building a satisfying and rewarding career
  • Employee of the month/quarter rewards
  • The AA will train you in the road traffic act and motor insurance claims practices which will build your skill set and continuously develop you within your role.
  • Pension scheme