Technical Advisor

Business Area

Contact Centres, Support

Reference

CCRI00769

Salary

Contract Type

Full Time

Locations

Oldbury

Closing Date

22-11-2019

Company description

Role: Technical Advisor
Salary: £30,879.48
Grade: L7L
Shifts/Hours: Monday - Friday between 07:00am and 20:00pm. Occasional weekend work is also required 

Location: Oldbury
Full Time Permanent position

This advert will close on Friday 22nd November 2019

This is the job

The purpose of this role is to provide expert technical advice, assistance and information to AA patrols and members and deployment staff via the telephone. 

What will I be doing?

Responsibilities

  • Provide technical advice to Service Advisors and AA members in live breakdown situations to prevent the unnecessary deployment of patrols.
  • Provide professional technical advice AA members relating to non breakdown related situations.
  • Allocate appropriate resource to roadside breakdowns
  • Provide front line support for patrol mobile technology devices
  • Process all calls professionally and efficiently to ensure customer satisfaction. 
  • Record all enquiries on the appropriate database to assist with the provision of detailed management information.

What do I need?

Capability, Knowledge and Experience:

  • 5 year’s motor vehicle repair experience working on a range of different vehicles
  • Ability to communicate complex technical information in layman’s terms
  • Vehicle diagnostics experience and repair knowledge
  • Knowledge of vehicle recovery systems and methods
  • Able to demonstrate a high level of customer care
  • Knowledge of telematics systems and B call
  • Experience of working in a call centre is desirable

Education and Qualifications:

  • NVQ level 3 in motor vehicle maintenance and repair or another nationally recognised level 3 technical certificate.

Personal Characteristics:

  • Attention to detail
  • Flexible approach to work.
  • Good communication and problem solving skills