Call Centre Customer Service Representative

Business Area

Contact Centres, Road

Reference

CCRI00758

Salary

Contract Type

Full Time

Locations

Oldbury

Closing Date

31-01-2020

Company description

We are The AA. And we keep everyone’s show on the road. We’re there for our customers wherever and whenever they need us, we’re always ready for anything.

That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organization, we offer a range of excellent products and services to millions of customers.

This is the job

Call Centre Customer Service Representative

Salary: £18,360.00 - £19,550.00 including a flexibility allowance

Location: Oldbury customer service centre

Working hours: Currently 6 Days On, 3 Days Off - This could be subject to change

  • A combination of early starts and late finishes
  • All applicants must be available to work shifts
  • Weekdays, Weekends and Night Working

Contract: Permanent, Full Time

Introduction

We have a number of career opportunities available in our call centre and will make sure that we’ll match your skills and experience to the right environment and type of job for you.

In the time it takes you to read this job description, we will have got around 20 members back on the road. We’re are the UK’s number one motoring organisation, and you can play a key role in the quality customer service we provide our members.

What will I be doing?

As a Customer Service Representative, you’ll be on the front line of our business speaking with new and existing AA customers. You’ll give each customer with the information they need about the products and services we offer, helping them make the right choice for them.

Always striving to meet the customer’s needs, you’ll support them with your knowledge of our services, and will be empowered to resolve any customer issues either by phone or by e-mail.

In this role, you’ll be the first point of contact for a member that has broken down. You’ll be speaking to new and existing members, helping them to continue their journey. You’ll also be the first point of contact for members needing updates on their rescue.

You don’t need any experience of our products as you’ll be given excellent front line training right from the word go. You’ll soon become an expert!

All of our customer service roles are full time, shift-based.

What do I need?

To be a success, you’ll need to be enthusiastic, self-motivated, willing to work on a shift roster that includes some weekends, above all, you’ll be happy to pitch in and help others.

As a minimum requirement you’ll need:

  • Excellent communication skills
  • The ability to work as part of a team 

What will I be doing?

As a Customer Service Representative, you’ll be on the front line of our business speaking with new and existing AA customers. You’ll give each customer with the information they need about the products and services we offer, helping them make the right choice for them.

Always striving to meet the customer’s needs, you’ll support them with your knowledge of our services, and will be empowered to resolve any customer issues either by phone or by e-mail.

In this role, you’ll be the first point of contact for a member that has broken down. You’ll be speaking to new and existing members, helping them to continue their journey. You’ll also be the first point of contact for members needing updates on their rescue.

You don’t need any experience of our products as you’ll be given excellent front line training right from the word go. You’ll soon become an expert!

All of our customer service roles are full time, shift-based.

What do I need?

Excellent communication skills

Appreciation of great customer service

Ability to work on own initiative

Organisation and planning skills

Team player

Persuasion and negotiating skills

Ability to work under pressure (during busy periods)

Additional Information

What’s in it for me?

  • Free parking
  • 23 days holiday + 8 bank holidays added to your leave entitlement
  • Through our lifestyle scheme you’ll have access to discounted shopping vouchers, days out, holidays etc…
  • Emerging Talent development programme
  • Free AA membership after 12 months
  • Discounted AA products and services (Car insurance, home insurance etc…)
  • And a share save scheme