Road Operations, Road, Battery
Basic Salary is £22,953 (including Standby Allowance and London Weighting Allowance) with an OTE of circa £25,000
This is the job
As a Battery Assist Technician you will be effectively, and safely, diagnosing and repairing a range of battery related faults on member's vehicles at the scene of the breakdown. With the help of training and support from the AA you will also be trained to carry out other simple breakdowns.
A full and comprehensive induction package is included using the latest training methods and diagnostic equipment. Full tool kit, uniform and ongoing technical support is provided.
What will I be doing?
You will be driving one of our trademark AA liveried vans so you will be expected to be a brand ambassador; professional, efficient and providing only the best customer service. You will provide advice and assistance at the roadside and be able to direct members to our other AA services or departments if necessary.
It’s not always a 9 to 5, Monday to Friday job. We make sure that AA members and business customers receive the level of service required wherever they need it, whenever they need it. Because of this, you'll work shifts, which could include evenings, weekends and bank-holidays, and in busy periods, you’ll also be asked to work some overtime, and occasionally be on standby. In return, you’ll have the open road as your office.
What do I need?
You will need to be competent at conducting routine vehicle repairs and will have a firm grounding in vehicle technology and electrical systems. You are likely to already hold an appropriate recognised level 2 motor vehicle service and repair qualification and have experience in a garage/workshop environment.
As part of our roadside team your personality and attitude are vital; you’ll need to be confident in explaining the benefits of AA products and services so that our customers, and prospective customers, understand what we can offer. You’ll be dealing with customers in stressful situations, so you’ll need to be able to instil confidence and trust, while explaining the options available.
Due to the nature of the work you will need to hold a full valid driving licence covering B or BE categories. If you don’t yet have the BE category, you’ll need to complete this before you begin - however we will fund this as part of your induction with us. If this sounds like you and you have no more than six points on your licence, then apply online today.