Portfolio Demand Analyst

Company Description/ Business Unit

Location: Basingstoke (hybrid working 3 office days per week)

Employment Type: Permanent, full time

Additional Benefits: 25 Days holiday, AA Worksave pension plan, voluntary benefits including private healthcare

Think the AA is just about roadside assistance? Think again.

For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Portfolio Demand Analyst, means you'll play a crucial role in our success and be part of this exciting motoring journey.

Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.

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This is the job

The Demand Analyst plays a critical supporting role within the Demand & Roadmap team which forms part of the Portfolio function, working closely with the Demand & Roadmap Manager to ensure a clear, transparent, and strategically aligned pipeline of work and projects across the AA.

This role will help analyse &; manage the Single Front Door intake process, support the creation and maintenance of the quarterly roadmap, and provide data-driven insights to optimise demand management and value delivery.

What will I be doing?

• Intake & Assessment Support:
• Assist in managing the Single Front Door process by capturing, logging, and tracking all incoming change, demand, and initiative requests from across the AA.
• Liaise with Engineering team demand contacts to work through what & where the ownership of the demand should .
• Undertake analysis & assessments looking at demand and subsequent impact on COO teams, and review against strategic alignment to ascertain a priority ordering and maintain demand status moving it through in preparation to kick off as part of a Gate 0 in a defined quarter.
• Liaise with requestors to clarify requirements and gather additional information as .
• Collect, analyse, and interpret demand data to identify trends, bottlenecks, and opportunities for improvement.
• Prepare regular and ad-hoc reports, dashboards, and presentations for stakeholders and leaders.
• Monitor key performance indicators (KPIs) related to demand, capacity, and delivery commitments.
• Support and work with the Demand & Roadmap Manager in maintaining the quarterly planned roadmap, ensuring data accuracy and timely updates.
• Track dependencies, risks, and changes impacting the roadmap.
• Coordinate with the Resourcing team to validate demand and capacity information.
• Working with COO stakeholders to ensure the demand gets to the right place, in the right time with the right people assigned to it.
• Assist in the prioritisation and sequencing of demand items based on business value, capacity, and strategic alignment.
• Document rationale for prioritisation decisions and maintain transparent records.
• Identify and recommend continuous improvements to demand management processes, tools, and templates.
• Support the implementation of process enhancements to drive efficiency and consistency.

What do I need?

• Three A-Levels with grades BBC or above
• At least 5 GCSE’s at grades 4-9 (C or above), including English Language and Computer Science or Maths.
• Equivalent qualifications are accepted.

Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

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