Operational Performance Manager

Company Description/ Business Unit

Job Title: Operational Performance Manager
Location: England – Field-based
Employment Type: Permanent
Hours: Monday-Friday

AA Summary

Think the AA is just about roadside assistance? Think again!

As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us?

#LI-EJ1 #LI-Remote

This is the job

Join us as an Operational Performance Manager and become the driving force behind smarter, more efficient operations within Dedicated Services. You’ll be the vital link between teams, using data and insight to shape strategies that improve service delivery and resource allocation.

Your mission? To turn numbers into action. You’ll analyse trends, apply AI and BI solutions, and provide clear, commercially sound recommendations that make a real impact. This is a role where your ideas will influence decisions at senior levels.

Innovation is at the heart of what we do. You’ll explore future opportunities, measure the impact of change, and ensure every recommendation adds tangible value. Strong relationships and clear communication will be key to your success.

We’re looking for someone highly analytical, calm under pressure, and confident working with large datasets across multiple platforms. If you love turning complexity into clarity and driving continuous improvement, this is the role for you.

What will I be doing?

• Spotting new innovations and turning them into opportunities for outstanding customer outcomes.
• Using AI and BI tools to make smart, data-driven recommendations for change.
• Evaluating decisions and sharing clear, actionable insights with stakeholders.
• Communicating confidently across large groups and building strong relationships at every level.
• Becoming the go-to expert for solution design within Dedicated Services.
• Bringing complex data together into a single, easy-to-understand format.
• Creating and delivering management information (MI) reports on time and with impact.
• Developing modelling tools that support informed decision-making.
• Working closely with business partners to optimise labour and resources.
• Playing an active role in shaping and implementing future state designs.

What do I need?

• Proven experience in Automotive Mechanical Engineering – this is essential.
• Strong knowledge of Microsoft applications, including Excel and PowerPoint.
• Ability to create and deliver impactful presentations with confidence.
• Data-driven mindset with experience in developing data-led solutions.
• Experience working in fast-paced, high-volume operational environments, ideally Just-In-Time (JIT).
• Contribution to systemic modelling tools and decision-making frameworks.
• Project management experience – PRINCE2 or similar qualifications are desirable.
• Experience supporting organisational change and transformation initiatives.
• Ability to collaborate with stakeholders and communicate complex information clearly.
• Skilled in consolidating data from multiple sources into clear, unified formats.

Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.

We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.