Customer Service Advisor - AA Signs

Company Description/ Business Unit

Title: Customer Service Advisor – AA Signs

Location: Basingstoke

Contract: Full-time, Permanent

Are you passionate about delivering exceptional customer service and have a keen eye for detail? Do you thrive in a role where you can take ownership and work proactively? If so, we’d love to hear from you!

We’re looking for a Customer Service Advisor to join our AA Signs team.

This is the job

In this role, you’ll be the first point of contact for email-based customer enquiries (with some phone calls) relating to event signage and housing development signs. You’ll manage your own region – primarily Scotland and the North of England – ensuring queries are handled efficiently and accurately.

Key Responsibilities

• Respond to customer enquiries via email (and occasional phone calls).
• Load enquiries onto our internal system and maintain accurate records.
• Liaise with internal teams and local authorities to share quotes and progress orders.
• Provide excellent B2B customer service (97% of customers are businesses).
• Take ownership of your region while supporting other colleagues
• Proactively move enquiries forward to ensure timely resolution.

What will I be doing?

What do I need?

• Strong attention to detail and organisational skills.
• A proactive approach with the drive to keep things moving.
• Excellent communication skills and a customer-first mindset.
• Ability to learn and master a complex role (training provided).
• Flexibility to support other regions when needed.
• Previous experience in customer service or administration is desirable.

Additional information