Customer Advisor

Business Area

Reference

COI00227

Contract Type

Full Time

Location

Cheadle

Closing Date

01-01-2026

This is the job

Become a New Member Sales Advisor at The AA!


About Us:
At The AA, we’re more than just a breakdown service. We’re a community of problem-solvers, ready to go the extra mile for our members. Our mission? To keep people moving and provide peace of mind on the road.

Location: Cheadle
Salary: £24,500
Hours: 40 hours which will fall between the following shift pattern - Monday-Friday 8-7 Saturdays 9-5

Why Choose The AA?
• Access to a 24/7 GP Chat line for when speaking to a doctor just can’t wait.
• Free AA breakdown cover for all employees + the ability to add up to 3 people living at the same address.
• Discounts on multiple online and high street shops, experiences and food.
• Great employee pension schemes
• Physio, Dental and eye test benefits
• Mental health help
• An amazing AA Culture – most of our employees have been here for 10+ years!

What You’ll Do:
• New Member Sales: Engage with potential new members to understand their needs, address concerns, and provide tailored solutions.
• Problem-Solving: Be the superhero helping customer to find the right cover to suit their needs.
• Data-Driven: Proactively review your own personal data and manage your own performance effectively.
• Collaboration: Work closely with other teams to enhance member experience and loyalty.


What We’re Looking For:
• Think Impact: You genuinely care about our members and their well-being adapting to any vulnerabilities and want to make a difference to their day.
• Back Each Other: Work with a team who support and mentor each other to ensure the best service possible.
• Push For Better: Handling objections? Problem you find difficult to solve? No problem. You bounce back and find solutions.
• Own It: Our industry evolves, and so should you. Stay curious and open-minded.

Additional Information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 23 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change

 

Ready to Keep Our Members Happy?
Apply now by clicking the link below. Let’s make sure every journey with The AA is a smooth one! 🚗💨

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