Fraud Advisor

Company Description/ Business Unit

Location: Newcastle - Hybrid (2 days per week in the office)
Employment Type: Full-Time permanent
Salary: £24,165
Hours: Monday-Friday 36.25 hours per week

Think the AA is just about roadside assistance? Think again!  

  As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us? 

#LI-CL1 #LI-Hybrid

This is the job

As a Fraud Advisor, your primary responsibility is to minimise the impact of fraud on the business by employing various systems and techniques to proactively identify and monitor cases of concern, taking appropriate action when necessary. You will adhere to the guidelines established by the business, aligning with its risk appetite. Additionally, you will ensure that the appropriate outcomes are embedded in the culture of the AA, working in accordance with the Insurance values of Ease of Doing Business, People First, Innovation, and Collaboration.

What will I be doing?

• Accurately drafting and preparing Police Witness Statements for signature by an authorised employee, in accordance with DPA and Business standards
• Undertaking investigations and taking appropriate action on identified or alleged fraudulent activity
• Completing thorough and accurate “5x5x5” Fraud Intelligence reports for use by Internal, Insurer, IFIG, IFB, and Law Enforcement bodies on identified major fraud rings/scams
• Covering Fraud Inbound Telephone Lines to maintain business telephone standards
• Performing administration tasks within the team, including updating blocking lists and submitting evidence to the Iovation system
• Handling general fraud duties, including managing worklists in the Fraud Management System and responding to incoming queries via email and Yammer
• Liaising with Law Enforcement Bodies (Police, SOCA, IFED, Military Police) on AA-linked enquiries, adhering to DPA/GDPR guidelines
• Making decisions during Police roadside stops on whether vehicles are insured, and determining if vehicles should be confiscated or allowed to continue their journey
• Reviewing daily new business for motor insurance and sales to decide on immediate cancellation/void, validation, or continuation
• Liaising with AA Patrols and Contact Centre on “call outs” with potential fraud links, making ultimate decisions on service refusal, cover cancellation, or continuation
• Preparing and distributing Fraud Reports for interested third parties (including insurers and aggregators)
• Uploading evidence to both Iovation and internal blocking lists
• Representing AA at intelligence forums and workshops on fraud
• Accompanying the Head/Manager of the Fraud Team to external third party visits and demonstrating for visits to the Fraud Team

What do I need?

• Proven experience in a similar role within a regulated environment, with strong negotiation, influencing, and persuasion skills
• Excellent communication skills, both over the telephone and in writing
• High level of computer literacy
• Strong problem-solving and analytical abilities
• Capable of working independently without constant supervision
• Awareness of anti-fraud measures
• Customer service-oriented with the ability to build rapport with both customers and internal contacts

Additional Information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including: 

•  25 days annual leave plus bank holidays + holiday buying scheme 
• Worksave pension scheme with up to 7% employer contribution 

• Free AA breakdown membership from Day 1 plus 50% discount for family and friends 

• Discounts on AA products including car and home insurance 

• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more 

• Company funded life assurance 

• Diverse learning and development opportunities to support you to progress in your career 

• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family 

 Plus, so much more! 

 We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change. 
 
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks. 

We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.