Recoveries Handler

This is the job

Job Title: Recoveries Handler     

Location: Tunbridge Wells (Hybrid, 3 days in the office)

Hours: 8-6 Monday to Friday                                                                                            

Salary: Up to £28,000 DOE

Additional Benefits: up to 10% annual bonus

Employment Type: Permanent

Advert Closing Date: Monday 7th July 2025

Interviews: July 2025

What will I be doing?

Claim this and Join the AA.  

As our Recovery Claims Handler, you’ll go the extra mile for our members. You will be instrumental in handling a portfolio of non-fault accident management claims and are responsible for the recovery of the costs incurred. You ensure each claim is proactively managed whilst keeping your customer updated, maintaining expectations and provide outstanding customer service with an effortless journey until the claim is successfully finalised.

In return, we’ll go the extra mile for you, with training, support and opportunities for development. 

Our commitments:

Hours of work: Weekly rotation of 8am – 4.30pm or 9.30am – 6pm, Monday to Friday.

• Bring your best self and we provide the rest, with the best available equipment!
• Free breakdown cover from day one
• 25 days holidays, plus bank holidays
• Up to 7% company pension contribution
• A famous brand that our customers love with industry leading training
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

#LI-THEAA #LIRemote

You’ll be:

• A confident communicator: You are the person to provide outstanding customer service. Drawing on your honed customer service skills, you’ll be on the phone liaising with third party insurers to negotiate settlement of claims using tactics to encourage the reimbursement of costs within the quickest possible timeframe
• A stickler for detail: Attention to detail is key as you manage your own portfolio of claims and see them through to settlement, handling any disputes along the way, the goal being to settle the claims with high success
• A self-starter: You will be content working independently, as well as collaborating as part of a team, supporting them when required

What do I need?

• Excellent customer service skills in previous roles, ideally with claims, insurance, or recovery experience but this is by no means essential
• To be comfortable working on a weekly rotation of 8am – 4.30pm or 9.30am – 6pm shifts
• Thrives when working in a fast paced, target orientated environment

Additional information

• We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
• 23 days annual leave plus bank holidays 
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.