Facilities Manager

Company Description/ Business Unit

Job Title: Facilities Manager

Location: Oldbury or West Midlands – Hybrid – Three Days in Office

Employment Type: Full-Time/ Permanent

Salary: Competitive Salary and 12% Bonus

Hours: Monday-Friday

AA Summary

Think the AA is just about roadside assistance? Think again! 

As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us?

#LI-EJ1 #LI-Hybrid

This is the job

Are you ready to take the lead in shaping exceptional workspaces? As our Facilities Manager, you’ll play a key role in ensuring our property portfolio is a great place to work for all AA employees whilst still being efficient, cost-effective, safe and compliant.

Reporting to the Group Head of Property & Facilities, you’ll be the driving force behind a consistently high front of house experience and both planned and reactive maintenance, always aiming for high standards and continuous improvement. You’ll also help deliver our strong Health & Safety strategy across all sites.

You’ll manage facilities services across our network, working closely with service partners to ensure maintenance and repairs are completed to a high standard and at the best value. Your work will help maintain the quality and performance of our growing property portfolio.

With 9 corporate offices and 4 operational sites, and more to come as we expand our driving services ecosystem, you’ll be at the heart of a dynamic and evolving environment.

From Hard Services and Compliance to Projects and Supplier Management, you’ll oversee a wide range of responsibilities through our national delivery partner. It’s a varied and rewarding role where no two days are the same.

What will I be doing?

• Supporting the Head of Property & Facilities and Director of People & Places in delivering a workplace strategy aligned with the AA’s business goals, culture, and ESG commitments.
• Overseeing facilities management across multiple sites, ensuring buildings are compliant, efficient, and performing at their best.
• Managing the facilities budget effectively, identifying opportunities for cost savings and improved value.
• Contributing to strategic planning through lifecycle costing and sustainability-focused asset management.
• Ensuring full compliance with ISO standards, health & safety legislation, and RICS guidelines.
• Leading environmental initiatives, including energy efficiency and carbon reduction across the estate.
• Managing supplier relationships and contracts, ensuring KPIs and SLAs are met and continuously improved.
• Collaborating across the business to deliver a joined-up, high-quality facilities service that meets operational needs.
• Using data to monitor trends, identify root causes, and recommend preventative or corrective actions.
• Driving continuous improvement by sharing best practice, championing facilities excellence, and staying ahead of industry trends.

What do I need?

• Senior-level experience in Facilities Management, ideally across a national, multi-site portfolio.
• Strong technical knowledge of FM disciplines, with familiarity in SFG20, CAFM systems, and environmental certifications.
• Proven track record of managing performance, driving continuous improvement, and delivering results.
• A proactive approach to staying up to date with technical developments and industry best practice.
• Comfortable working at pace, under pressure, and towards analytical, goal-driven targets.
• Experience in a senior operational role within a fast-paced, customer-focused environment.
• Excellent interpersonal and communication skills, with the ability to influence senior stakeholders and manage third-party relationships.
• High levels of energy, resilience, and adaptability to thrive in a dynamic setting with shifting priorities.
• A full UK driving licence is essential for travel across the property portfolio.
• A collaborative mindset and a passion for delivering high-quality, value-driven facilities services.

Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.

We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.