Customer Service Advisor

This is the job

Role: SmartCare Service Advisor
Salary: £25,480
Location: Oldbury – office based
Contract: Permanent Full-time 
Hours: 40 hours per week, Monday to Friday between 08:00 - 18:00, 1 in 3 Saturdays between 09:00-14:00
Start Date: 7th July

Our SmartCare Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service, maintenance and repair customers. As a Service Advisor, you will be the main point of contact for our SmartCare customer communication while the vehicle is undergoing maintenance and repair in our network centres

What Will I Be Doing

• Order service and or repair parts in a timely manner to ensure speed of service
• Administer customer booking and job details in our bespoke management system from parts ordering to job completion and invoicing
• Gathering information from customer calls and applying logic to assess the best course of action 
• Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust
• Develop and maintain comprehensive product knowledge
• Provide clarity of services and repairs based on Technician recommendations, especially whilst seeking approval to undertake service and or repairs
• Schedule vehicles for appointments in the workshop efficiently and accurately.
• Maintain precise and up-to-date customer records within our systems for effective service management
• Handle all customer requirements for service and vehicle repairs in an efficient and professional manner
• Liaise with the network garage to progress work through the system.
• Let customers know of any faults or repairs found on their vehicle and provide them with clear and accurate solutions
• Treat any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise

Additional Information

What We’re Looking For:

• Think Impact: You will genuinely care about our members and their well-being, wanting to find the best options for them
• Back Each Other: Working as part of a team who support and mentor each other to ensure self-development and better customer outcomes
• Push For Better: You will view problems and objections as an opportunity to grow, with an ability to bounce back from setbacks to find the right solution
• Own It: Our industry evolves, and so should you. Stay curious and open-minded

Why Choose The AA?

• Access to a 24/7 GP Chat line for when speaking to a doctor just can’t wait
• Free AA breakdown cover for all employees + the ability to add up to 3 people living at the same address (including children)
• Discounts on multiple online and high street shops, experiences and food
• Great employee pension schemes
• Physio, Dental and eye test benefits
• Mental health help

Plus additional benefits to reward longer service!

After 6 months:

• Technology and Appliance Vouchers
• Cycle to Work scheme
• Gym Membership
• Home Health Testing for you and your household

After 12 months and beyond:

• Car Salary Sacrifice Scheme
• Recognition for hitting tenure milestones

Ready to Accelerate Your Career?

Apply now by clicking the link below. Let’s drive success together! 🚗💨