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Charlotte Young

Charlotte Young

Customer Advisor

Oldbury Contact Centre

I’ve worked in all kinds of roles before the AA, in entertainment, education, rehabilitation, retail and hospitality. I came to the AA because I knew it was a reputable company offering great opportunities to progress.

I was proved right, as the six-week induction was fantastic. We were introduced to the company without feeling bombarded, and trainers and managers were extremely supportive.

You’ll hear it said a lot, I expect: it’s challenging here, but in a good way. Every customer is a new case ‘to solve’, so you need to think like a detective. For example, say a member has had dual breakdown cover for years on end and is due a refund, but I don’t have all the info required to hand. I stay calm, listen to the customer and persist until the job is taken care of.

Sometimes I even receive calls that literally have nothing to do with the AA as a company, but I always make a plan to help. I’m Ready for anything. Nothing surprises me any more!