AR Assistant - B2B

Company Description/ Business Unit

Location: Basingstoke (Hybrid) 
Employment Type: Full time / 12 Month Fixed Term Contract

Thought The AA only provide roadside assistance? Think again.

For over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers from roadside assistance to home and motor insurance as well as providing the latest driving technologies. As we continue to expand, diversify, and modernise, joining us as our AR Assistant - B2B, you’ll play a key part to our success and join us on this exciting motoring journey.

This is the job

As AR Assistant – B2B, you will be responsible for the creation of customer sales invoices, credit notes on the SAP sales ledger primarily in support of the B2B business but also all other AA businesses.

This is a systems focused role which will support the general administration of our HR systems, including supporting and resolving end user queries, management of our centralised mailboxes, change testing, maintenance of our user guides and supporting various reporting requirements. This is a great opportunity for someone who is customer focused and who has a passion for systems and driving change and improvements.

What will I be doing?

• The production of invoices requires the correct control and verification processes to be followed to ensure the completeness and accuracy of the invoices.
• This work requires large reconciliations of customer jobs and updating reports from one excel sheet to another.
• Amending high volumes of individual sales orders sales orders to reflect additional charges which can prove complex and time consuming, but it is essential that these reports are correct as customer requirements must be met before these documents are dispatched out to them.
• Creating individual PDF invoice for each job which reflects the correct amount charged and uploading these to the customers portal.
• Creating reports that reflect the customers’ requirements.
• Understanding that incorrect data results in the hold up of payments from the customer and therefore increasing the debt.
• Dealing with internal and external customer telephone queries and attending telephone meetings whilst maintaining the high standards of the organization.
• Working to tight deadlines with accuracy and integrity.

What do I need?

Capability, Knowledge, and Experience

• Ability to manage sensitive and confidential information appropriately and in compliance with the Data Protection Act
• Strong IT skills – with detailed knowledge of Microsoft Office particularly Microsoft Word, Excel and Outlook
• Excellent communication skills – written and verbal
• Excellent numeracy skills
• Customer focus – making every effort to meet the needs and exceed expectations of customers.

Personal Characteristics

• Good time management and organisational skills with the ability to multi-task and work accurately under pressure.
• Attention to detail
• Ability to work flexibly as part of a team either working from home on teams or in a busy office environment dealing with conflicting priorities and meeting strict deadlines
• Proactive, positive approach with the ability to think and act on own initiative with minimal supervision. Confidence and assertiveness
• Demonstrate the willingness to go the extra mile

Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.