Validation Surveyor/Manager

Business Area



Contract Type

Full Time


Tunbridge Wells

Closing Date


Company description

Job Title:          Validation Surveyor/Manager

Location:          Flexible, Regional, Home based field working, Head office in Tunbridge Wells, Kent

Salary:              Up to £45,000 DOE, with a performance related bonus on top + company car

Hours:              Full Time

Shifts:              Shift pattern between the hours of 09:00 - 17:00 Monday - Friday

Multiple roles available across the UK



This is the job

As a Regional Validation Surveyor/Manager for our Household Claims department, you will be working with the in-house Household claims teams dealing with a range of household building claims across multiple perils including, but not limited to, accidental damage, impact, escape of water, storm, flood, burst pipes and fire. 

The role is to manage a portfolio of household property claims within a geographical region through initial site claim validation inspection, determining policy liability, and agreeing/implementing settlement outcomes cost-effectively, fairly and efficiently with exceptional customer service. You will handle a caseload of building claims from “cradle to grave” and ensure they are settled promptly, within the terms of the policy, and in-line with set claims philosophies and standards.

You will also work closely with a small group of outsourced buildings claim validation suppliers to manage the performance of these supplier within your geographical region. 

Within your portfolio of property claims, you will be responsible for engaging with and ensuring key claims suppliers’ in claim performance is maintained in accordance with requirements, identifying and delivering continuous improvement, and implementing best practice to achieve business objectives on costs control, process, quality, and customer service.

What will I be doing?

  • Working with the Head of Household Supply Chain to develop, manage and maintain buildings claim validation services and supplier best practice, processes, quality and spend control outcomes on household claims.
  • Responsible for end-to-end performance management of a small group of allocated outsourced building validation services surveyor suppliers within a defined geographical area.
  • Undertake a minimum of 12 buildings claim validation site visits and job management cases per week, including but not limited to visit report production, buildings reinstatement scope production, inspection evidence production, and the instruction of required investigation or fulfilment suppliers as necessary.
  • Help drive adherence to supplier SLA’s and delivery of industry leading customer satisfaction outcomes 
  • Assist claim handling colleagues by acting as a subject matter expert referral point 
  • Maintain commercial and market awareness of the household claims market 
  • Provide periodical updates on all caseload activity and allocated suppliers 
  • Identify potentially fraudulent or dishonest claim related behaviour and liaise with our specialist teams to ensure such claims are correctly reviewed and referred where necessary.
  • Work collaboratively to develop technical strategies to control indemnity spend on claims, especially those involving challenging technical circumstances or multiple stakeholders.
  • Liaise with claims colleagues and customers in the case of scope adjustments, Variation Orders and contribute to ensuring correct claims outcomes
  • Establish robust and detailed contingency plans to ensure suitable alternative options are available  in the event of withdrawal of services / contract termination by an outsourced buildings claim validation supplier within your region.
  • Carefully manage the off-boarding and WIP run off activity of buildings claim validation suppliers exiting the Household Supply Chain following the intimation of contract termination by either party.
  • Responsible for end-to-end management of own caseload of buildings claim validation jobs. Provide timely notification of reserve movements and establish and embed best practice within the business.
  • Agree and raise policyholder and supplier claims payments within authority limit and ensuring appropriate reserves are held and periodically reviewed.
  • Work collaboratively to develop technical strategies to control indemnity spend on buildings claims
  • Ensuring buildings claims are appropriately managed and controlled to satisfactory conclusion

What do I need?

Capability, Knowledge and Experience:

  • ·       A self-starter with a proven ability to solve problems and deliver results that add value
  • ·       Thorough knowledge of the anatomy of domestic buildings and understanding of their defects/suitable repairs
  • ·       Significant experience in managing escape of water and other wet peril buildings claim outcomes essential
  • ·       Understanding of drying techniques in domestic building is essential
  • ·       Experience in the sourcing and performance management of household buildings claims suppliers is preferable
  • ·       Stakeholder management skills with ability to build strong relationships & to influence in all directions


Education and Qualifications:

  • ·       A relevant qualification (e.g. MCIOB, MRICS, CII Diploma/Advanced Diploma) and/or BDMA accreditation is preferred but not essential depending on experience


Personal Characteristics:

  • ·       Excellent communication & customer service skills
  • ·       Excellent analytical skills with strong attention to detail
  • ·       Ability to work flexibly and as part of the overall team

Additional Information

Why should you work for us?
We are dedicated to your personal development. As a valued employee of The AA, you’ll have access to a range of benefits as well as learning and development opportunities, including:  

  • Range of flexible working options available including working from home and part time hours
  • 25 days holidays a year
  • A lifestyle scheme that gives you access to discounted shopping vouchers, cinema vouchers, gym membership, days out, holidays and more
  • Staff Pension
  • Our internal development programme for Emerging Talent
  • A 50% discount on your AA membership, which becomes completely free after 12 months
  • Discounts on wider AA products and services (Car insurance, home insurance etc…)
  • Free onsite parking at our office
  • Employee Assistance Programme
  • Social Committee
  • Extra Mile – our Reward and Recognition scheme

If this sounds like you, we’d love to hear from you. Click apply and start your application today!