Sales & Customer Advisor

Business Area

Reference

AA00566

Contract Type

Full Time

Locations

Basingstoke

Closing Date

01-02-2022

Company description

Job Title: Customer and Sales Advisor (AA Signs)

Working Hours: Mon-Fri (36.25 hours per week)

Location: Basingstoke (flexible working) 

Contract: Full Time/Permanent

The AA is truly a great British brand. Established in 1905 by 4 driving enthusiasts, it remains one of the most well-known and trusted brands in the UK with over 12m breakdown members. With more patrols and a higher quality service than any competitor (Which? recommended best breakdown cover) the AA is the undisputed leader in the sector. With that strong foundation, the AA is now focussed on a future vision to support all of the UK’s 17m drivers and make their driving lives simple and smart with data, digital and innovation at the heart of the transformation strategy. No one is better placed to deliver on this vision than the AA.

This is the job

As a member of our Customer Administration and Sales team, you will be responsible for making, receiving and dealing with customer enquiries by telephone and e-mail on behalf of AA Signs. This will include recording details of jobs, providing quotations, invoice requesting and associated problem solving, whilst being responsible for work retention and increasing sales against business KPIs and financial forecasting.

What will I be doing?

  • To work as part of a team dealing with members of the public and businesses to arrange the production and installation of temporary event signage on behalf of AA Signs.
  • To effectively manage and handle all incoming telephone calls, e-mails and post in a timely and effective fashion fully in accordance with corporate AA Signs requirements.
  • To make full use of the AA Signs core Signette IT system as trained; to ensure that at all times all relevant detail is accurately captured and recorded, including ‘event progress and information notes’ and to ensure that system housekeeping requirements are fully and consistently met.
  • To make enquires with and to receive enquiries from customers in connection with jobs of work, detailing their requirements, liaison with local Signs Officers, producing timely quotations, making follow up enquiries, liaison with approval bodies, and when a quotation is accepted; to initiate the sign production process though the AA Signette IT system.
  • To adhere at all times to current AA Signs Administration and Sales policy, its associated timescales and protocols to secure work.
  • To ensure that customer retention is maximised at all times and if an event has been lost; to record the facts and process as per policy guidelines.
  • To cover the absence of colleagues by dealing with all enquiries as far as practicable from the point of receipt.
  • To perform any other task required by the sales manager that may be necessary in the interest of the AA Signs business.

What do I need?

Capability, Knowledge and Experience:

  • Experience working in a similar sales/admin/customer service role
  • Good, clear communication skills; both orally and in writing
  • Evidence of the ability to work effectively as a member of a team
  • Self-motivated, confident and enthusiastic
  • Good flexibility, the ability to deal effectively with conflicting demand and prioritise work accordingly
  • Evidenced problem solving skills and experience in that context
  • Good time management skills
  • Good confident telephone manner
  • Accurate and methodical
  • Evidence of knowledge and experience of using Microsoft – Outlook, Word and Excel spreadsheets
  • A proven track record for delivering customer service and meeting business targets

Additional Information

As a valued member of our team, you’ll have access to a range of fully supported development programmes, designed to help you progress in your career with us. Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we can help you build the career you’re looking for here.

We’re always looking to recognise and reward our employees for the work they do. Here are just a few of the benefits you’ll have access to, as part of our team:

  • 25 days + bank holidays
  • Discounted home and motor insurance
  • ​Half price AA breakdown membership in your first year and free after 12 months, along with a 50% introductory discount off breakdown cover for 12 months for up to 5 friends/family members.

Plus, so much more!

Good conduct matters to us. Our teams are motivated by doing the right thing for both customers and colleagues, and in line with our values, we ask all our employees to act with honesty & integrity and respect for others at all times. 

We’re an equal opportunities employer and welcome applications from anyone regardless of race, sex, disability, religion/belief, sexual orientation or age.

We hope to hear from you soon. #Li-TheAA