Customer Service Apprentice

Business Area



Contract Type

Full Time



Closing Date


Company description

Customer Service Advisor – Apprenticeship Scheme

Location: Oldbury

Hours: Once you’re up and running, you’ll join our contact centre’s rotational shift pattern. Each week, you’ll work 36.25 hours from Monday – Friday, with shifts between 8am-10pm.

Salary: You’ll have a starting salary of £12,000 per annum, rising to £14,000 once you’ve settled in, and are meeting agreed performance levels

Successful applicants must be able to start our induction on Monday 7th March 2022


Are you looking to commit to a 12-15 month Apprenticeship, that’ll help you learn vital customer service & office skills, and set you up with a strong foundation for your long term career? If the answer is yes, we’d love to hear from you!

This is the job

About the Apprenticeship

We’re excited to be running our annual apprenticeship scheme again in Oldbury in 2021. If you’re successful, you’ll spend the next year learning all about customer service, team working and office skills, as part of the entry-level course we’ve designed to train beginners and newcomers in our office environment.

When you finish the scheme in 2022, you’ll come away with an NVQ qualification and lots of new experience too, while many of our Apprentices move into full time positions in our Customer Service teams once they graduate.

We’re proud of our Apprentice programme, and were delighted to be recognised as a go-to Apprentice employer last year, winning some notable awards including:

RateMyApprenticeship - Top 100 Apprenticeship Employer 2019-2020

The Job Crowd - Top Companies for Apprentices to work for 2019-2020

What will I be doing?

The Job
Starting with a 3 week induction from our on-site training team, you’ll learn all about us; our systems, products and how we talk to customers on the phone. 

Then, with the support of your line manager and experienced colleagues, you’ll start taking calls from existing customers yourself, helping them get their day back on track after their vehicle has broken down. Remember, you’ll be working in our vibrant contact centre in Oldbury, so help & support is always close by.

Each week, you’ll spend 4 days on the contact centre floor with your colleagues, with 1 day dedicated to completing your studying & coursework. All of your studying will be contained to these working hours, so you won’t be expected to complete coursework over your evenings or weekends.

The Coursework
Across the year, you’ll complete your coursework portfolio as you go. Although you’ll be studying, it’ll have a different feel to school or college study. Through our training provider ‘Catch 22’, you’ll have the freedom to complete your studies as you see fit, with an online portal available for contacting your tutor for support when you need it.

You’ll have your own dedicated personal tutor, who’ll regularly visit and meet with you across the scheme to discuss your work, giving you guidance and support to help you continue to develop.

The Qualification
You’ll be studying towards an NVQ Level 2 Customer Service Practitioner qualification. The scheme will give you the skills you’ll need to push forward in your career, whether you go on to further study, or in future job roles.

Many of our Apprentices move into permanent jobs with us when they graduate the scheme, whilst others go on to further study in Customer Service Level 3 or management apprenticeships too.

What do I need?

What do I need to be a success?

The good news is that you don’t need any previous experience or knowledge of customer service. If you’re enthusiastic, self-motivated, and willing to work hard to achieve your goals, we’ll give you everything else you’ll need to be a success.

We’re looking for someone who:

  • Can communicate clearly and effectively, either over the phone or in writing
  • Works well alongside others, as part of a larger team

Additional Information

About The AA

We are The AA. We’re the UK’s No.1 motoring organisation.

What does that mean? Well, in the time it’s taken you to read this advert, we’ve helped 20 people get back on the road after a breakdown.

From our customer service advisors to our roadside patrols, we all work together to help our customers, and we’re always ready for anything.

Whats in it for me?

  • 23 days holiday per year rising to 25 days after 5 years, plus 8 Bank Holidays.
  • Worksave pensions scheme which includes death in service benefit.
  • Half price AA breakdown membership in your first year and free after 12 months. Along with a 50% introductory discount off breakdown cover for 12 months for up to 5 friends/family.
  • Access a number of products and services including healthcare, car salary sacrifice, Cycle to work Scheme as well discounts at hundreds of high street retailers, days out, holidays and many more.