Intervention Handler

Business Area



Contract Type

Full Time


Tunbridge Wells

Closing Date


Company description

Job Title:          Claims Handler – Intervention Sales Handler

Location:          Tunbridge Wells/remote working considered

Salary:              Up to £22,000 dep on exp + bonus + excellent benefits

Hours:              37.5 hours per week, working between 8am – 11pm Monday to Sunday on shift/rotational basis

This is the job

About Us

We’re part of The AA group, the nation’s number one motoring organisation. AA Insurance supports millions of customers with our products and  services, and is an essential part of our vision to make life easier for Britain’s drivers. The Insurance Claims team in Tunbridge Wells is one of the fastest growing areas in our business and we've got exciting plans to continue our growth meaning there’s lots of opportunities for you to progress your career with us!

What will I be doing?

What you’ll be doing

As an intervention sales handler, we’ll look to you to contact innocent parties that have been involved in accident with our AA Customers.

With each new claim, you’ll carry out investigations into liability and indemnity, using our wide range of suppliers you will arrange to service the innocent parties needs by dealing with their damage their vehicle and providing a replacement where required, minimising the inconvenience caused by the accident. Where a settlement is owed, you’ll use valuation tools at your disposal to negotiate a settlement with the innocent party.

What do I need?

Who we’re looking for

We know customers may have been through a stressful or difficult experience when you are calling out to them, As a confident communicator you’ll be a friendly voice on the end of the phone, building connections and putting them at ease as you support and advise them.

You’ll be comfortable handling challenging conversations professionally, with the customers’ best interests at heart. You’ll have an eye for detail too, assisting you to accurately complete your claim reviews.  

We’ll teach you everything you will need to know through our Claims Academy once you’ve started.

We’re looking for someone who:

  • Has experience working with customers and understands the importance of delivering excellent customer service– whether it be in a previous call centre role, a retail role, or sales environment
  • Self- motivated
  • Comfortable in a target orientated role
  • Has a forward thinking approach in relation to working practices
  • Embraces technology
  • Ability to use qualities such as Empathy, Tact, Assertiveness and Diplomacy when talking to our customers
  • Can think clearly and calmly under pressure

Additional Information

Why should you work for us?

We are dedicated to your personal development. As a valued employee of The AA, you’ll have access to a range of benefits, as well as learning and development opportunities including:  

  • Discretionary annual performance related bonus
  • 25 days holidays a year + bank holidays
  • A lifestyle scheme that gives you access to discounted shopping vouchers, cinema vouchers, gym membership, days out, holidays and more
  • Staff Pension
  • Our internal development programme for Emerging Talent
  • A 50% discount on your AA membership, which becomes completely free after 12 months
  • Discounts on wider AA products and services (Car insurance, home insurance etc…)
  • Free onsite parking at our office
  • Employee Assistance Programme
  • Social Committee
  • Extra Mile – our Reward and Recognition scheme

If this sounds like you, we’d love to hear from you. Click apply and start your application today!


Good conduct matters to us. Our teams are motivated by doing the right thing for both customers and colleagues, and in line with our values, we ask all our employees to act with honesty & integrity and respect for others at all times.

We’re an equal opportunities employer and welcome applications from anyone regardless of race, sex, disability, religion/belief, sexual orientation or age