Customer Service Advisor - Member Sales & Service

Business Area



Contract Type

Full Time



Closing Date


Company description

Customer Service Advisor – Member Sales & Service

Location: Oldbury Customer Service Centre

Salary: £18,727.20 which includes an 8% flexibility allowance

Shifts: Between 08:00 and 20:15 Monday – Friday and Saturday’s from 09:00 – 17:15

Contract: Permanent Full, Time Position

Successful applicants must be able to start our induction on Monday 4th October 2021

We are the AA. And we keep everyone’s show on the road. There for our customers wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organization, we offer a range of excellent products and services to millions of customers.

This is the job

As the UK’s leading breakdown organisation we are currently looking to recruit high calibre individuals for our Oldbury site. We have a number of exciting career opportunities available and will ensure that, throughout the course of your application, we will match your skills and experience to the right environment for you.

In the time it takes you to read this job description, we will have got around 20 members back on the road. We are the UK’s number one motoring organisation and you can help us keep it that way.

What will I be doing?

Do you strive to learn new skills? Are you looking for an exciting new opportunity? As a Customer Advisor you will be at the front line of our business speaking with new and existing AA customers. You will ensure every customer is provided with the right level of information about new products and services available, allowing informed consumer decisions to be made. By having quality conversations, you will be able to demonstrate great customer service and a passion for treating all customers fairly

You’ll soon become an expert! 

You will be given excellent front line training right from the word go from experienced members of the team.

As a Customer Advisor you will be required to work shift patterns between 08:00 and 20:15 Monday – Friday and Saturday’s from 09:00 – 17:15.

What do I need?

Excellent communication skills
Previous contact centre experience is desirable but not essential 

Previous Computer experience desirable
Organisation and planning 
Ability to work as part of a team 
Persuasion and negotiating skills

Additional Information

What else is expected of me?

Good conduct matters at the AA.  It's very important that you act with honesty & integrity, are respectful of others and have a consistent desire to do the right thing.  Everyone at the AA lives these behaviours, so we are all able to support the delivery of good outcomes for our customers.