Customer Service Advisor - Emergency Breakdown Remote Working

Business Area



Contract Type

Full Time



Closing Date


Company description

Customer Service Advisor - Emergency Breakdown Remote Working

Location: Oldbury

Salary: £18,727.20, includes an 8% flexibility allowance for shift working

Additional Allowances:

  • Earn up to an additional £300 a year for completing 200 hours standby
  • We also give you a meal allowance that totals up to £350 for the year!
  • Additional allowances will be paid monthly on a pro-rata basis.

Working hours: 

  • You’ll work across a pattern of 6 days on, 3 days off. This will include 3 early starts and 3 late finishes
  • These shifts will fall within the working hours of 07:00am - 01:00am, and will include Weekdays and Weekends.
  • 200 hours standby is required to be completed over the year where you will be paid an additional allowance

Contract: Permanent, Full Time


This is the job

We are the AA. And we keep everyone’s show on the road. There for our customers wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organization, we offer a range of excellent products and services to millions of customers.

In the time it takes you to read this job description, we will have got around 20 members back on the road. Join us, and you’ll help us deliver a first class customer service for our members.

What will I be doing?

Always striving to meet the customer’s needs, you’ll support them with your knowledge of our services, and will be empowered to resolve any customer issues there and then over the phone.

Day to day, you’ll be the first point of contact for one of our members when their vehicle has broken down. Speaking to new and existing members alike, you’ll help them to continue their journey, keeping them updated on timeframes around their rescue.

Once you’re up to speed (typically 3-4 months into the role) you’ll work remotely from your home. Providing seamless solutions over the phone to solve customer problems, and answering queries across a broad variety of issues, you’ll make sure they get the help they need. You might be at home, but you won’t be alone, with a support network available throughout the working day. 

What do I need?

You don’t need any experience of our products as you’ll be given excellent front line training right from the word go. You’ll soon become an expert!

To be a success, you’ll need to be enthusiastic, self-motivated, willing to work on a shift roster that includes some weekends, above all, you’ll be happy to pitch in and help others.

As a minimum requirement you’ll need:

  • Excellent communication skills
  • The ability to work as part of a team 

Additional Information

Working from home

There are a few practical requirements to meet, in order to be eligible for this homeworking opportunity. We’ll help you to carry out a home assessment to make sure it’s all going to work out. If you rent, you’ll need to have your landlord’s permission to work from home.

To be able to work from home for us, you’ll:

  • Live within 30 miles of our Oldbury Contact Centre (B69 2AG)
  • Have a dedicated room in your house that you can use for your work space and calls. Ideally this should at least 11 cubic metres in size
  • Pay for your electricity by bill, rather than by meter, and have broadband speed of 10mpbs or more

What’s in it for me?

  • 23 days holiday + 8 bank holidays added to your leave entitlement
  • Through our lifestyle scheme you’ll have access to discounted shopping vouchers, days out, holidays etc…
  • Emerging Talent development programme
  • Free AA membership after 12 months
  • Discounted AA products and services (Car insurance, home insurance etc…)
  • Opportunity to work from home on a permanent basis


What else is expected of me?

Good conduct matters at the AA.  It's very important that you act with honesty & integrity, are respectful of others and have a consistent desire to do the right thing.  Everyone at the AA lives these behaviours, so we are all able to support the delivery of good outcomes for our customers.