Customer Service Advisor - Sales & Retention
Customer Service Opportunities – Sales & Retention
Salary: £18,914 rising to £19,470 (equivalent of £10.03 per hour - £10.33 per hour) + the opportunity to earn up to £3000 OTE for Sales
Full Time & Home Working -
You’ll initially work on site in Oldbury whilst you complete training and get up to speed, with flexible options to work from home once you’re up and running effectively in your new role (typically after 3 months for most of our new starters). As part of our dynamic working model, we ask our teams to spend some of the time working from the office.
More about the role and person we are on the lookout for!
As Britain starts to get back moving we are looking for customer focused colleagues to help our members ensure they have the right breakdown cover when they renew their policy. Whether they have been with us one year or fifty years, our customers want the peace of mind that when they drive this summer we are right by their side if they breakdown.
This is the job
You’ll initially work on site in Oldbury whilst you complete training and get up to speed, with flexible options to work from home once you’re up and running effectively in your new role (typically after 3 months for most of our new starters). As part of our dynamic working model, we ask our teams to spend 10% of the working time in the office per year, an average of 2 per days a month.
You will be working in a busy department, taking inbound calls and need to have the ability to work at pace and the flexibility to work shifts over 6 days.
We are the UK's biggest breakdown provider and we are proud of our brand and the services we offer; we need people like you to promote that brand and put our customers first!
The AA are on the lookout for customer focused colleagues with a flair for providing a great service. Ideally you will be motivated by building excellent rapport and ensuring our customers have a great experience. Our colleagues take inbound calls and be an expert in our products and services by helping our customers choose the right cover for them by explaining our products and services., You just make sure that our customers have a positive experience and get everything they need from us when they call.
What will I be doing?
You will be receiving inbound calls from our existing customers looking to discuss their renewal options. We have to make sure we are available for our customers (our opening times at 8am – 8pm and Saturday 9am – 5pm) so we operate a shift pattern here which includes working every other Saturday but don’t worry, you get a day off in the week so it’s still only 5 days a week.
What do I need?
Ideally you will have worked in a sales role before, but if this is your first role or a career change don’t worry as we provide all the training and support you will need. What you will need is a passion for providing great customer service and resilience to succeed in a bustling environment.
We also offer a range of fully supported programmes to help to progress your career with the AA whether that’s to be the best you can be in your current role, to growing new skills and taking on extra responsibilities to prepare you for a different position or promotion if you wanted it.
We recognise the importance that you feel appreciated, that’s why we have some great rewards for our colleagues.
- Flexible working arrangements
- Sales Incentives scheme
- Discounted home and motor insurance
- Discounts at major retailers including 7% off M&S
- Free on-site parking
- Half price AA breakdown membership in your first year and free after 12 months, along with a 50% introductory discount off breakdown cover for 12 months for up to 5 friends/family members.
Plus, so much more!
A positive and resilient person with a passion for helping others?
A person who can deliver sales through service?
A great listener with a natural flair for great conversation?
Do have an eye for details and enjoy solving problems?
Looking for to work for a company who values its colleagues?
Answered yes? Then the AA could be for you….
If this role isn’t quite right for you but you like the sound of joining The AA then take a look at our website or check us out on social media.
Just so you know: we are regulated by the Financial Conduct Authority, therefore if your application is successful, we’ll need to complete several pre-employment checks including a credit check and a criminal records check. Depending on the role you have applied for, and the nature of any convictions you may have, we might have to withdraw the offer.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.