LMS Administrator

Business Area

Head Office, HR



Contract Type

Full Time



Closing Date


Company description


We are the AA. And we keep everyone’s show on the road. There for our customers wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organization, we offer a range of excellent products and services to millions of customers.

Location: Basingstoke

Salary: Up to £40,000 per annum

Full Time/Permanent

This is the job

As the LMS Administrator, you will be managing the day-to-day and ongoing operation, maintenance, usage analysis and administration of SuccessFactors learning. You will be working very closely with key stakeholders across the business to upskill them on our new learning platform as well as provide the Learning and Development team with data and insight from the learning system. As an expert of the system, you will be answering and resolving technical issues related to the LMS by supporting with the help-desk tickets. You will also provide admin support to the Learning and Development team. This will give you a lot of insight into different projects that our Learning and Development advisors and managers are involved in with different business areas.

What will I be doing?

  • Administer the Success Factors LMS, including: setting up courses, recording attendance, uploading e-learning, building reports, user queries, dealing with the support function of the LMS provider, dealing with upgrades and the testing that is required as a result, user management.
  • Gather functional requirements, create specifications, work with IT to deliver, co-ordinate testing of new functionality
  • Working closely with IT and HR Systems team, review and manage regular releases from Success Factors and consider how The AA can take advantage of new functionality
  • Establish and maintain relationships with key stakeholders to ensure they are represented and kept informed on applicable developments
  • Work closely with other members of HR Systems team to ensure consistency and integration across all modules of Success Factors, including impact assessment where applicable
  • Create and manage user structures, including assigning user permissions, log ins and creation of audiences
  • Analyse report data, providing regular reports to measure performance and recommend the strategic direction to meet organisational objectives
  • Own, identify, research, and resolve LMS technical queries for all users
  • Creation of surveys and questionnaires and the recording of learning completions
  • Identify and communicate process and quality improvements and provide feedback on usage and enhancements
  • Effectively prioritise, plan and project manage workload in line with business requirements
  • Work collaboratively with the training team to ensure all digital content is uploaded, reportable and available in a timely manner for colleagues to access
  • Support projects that our Learning and Development advisors and managers are involved in with different business areas.
  • Work closely with other departments to ensure security and integrity of systems and networks
  • Keep up to date with learning technologies and the online learning industry

What do I need?

Capability, Knowledge and Experience:

  • Success Factors LMS Admin knowledge/experience
  • Creation of reports and MI using available reporting tools
  • Adaptable and quick to pick up on new systems
  • Able to work independently within a small team
  • Great written and oral communication skills
  • Excellent organisational skills to plan and manage time
  • Strong attention to detail for quality assurance of online courses
  • Passionate about online learning and learning technologies
  • The ability to plan and manage your own workload, prioritise tasks and meet deadlines
  • The ability to accept and understand instructions
  • The ability to work within a small, close-knit team
  • A high working knowledge of the MS Office package including: Word, PowerPoint, Excel, Outlook

Desirable skills that can be developed:

  • Interest in online learning
  • Ability to use HTML

Education and Qualifications:

  • Good general education with minimum GCSE C or equivalent in English and Maths

Personal Characteristics:

  • Self-starter with a “can do” attitude, able to work independently
  • Solution based thinker
  • Adaptable
  • Team player
  • Excellent attention to detail
  • Strong communicator with good interpersonal skills
  • Strong stakeholder management skills across all levels of the organisation

Additional Information

What else is expected of me?

Good conduct matters at the AA.  It's very important that you act with honesty & integrity, are respectful of others and have a consistent desire to do the right thing.  Everyone at the AA lives these behaviours, so we are all able to support the delivery of good outcomes for our customers.