Customer Service Advisor

Business Area

Head Office, Longacre Claims




Contract Type

Full Time


Tunbridge Wells

Closing Date


Company description

Key Information

Location: Tunbridge Wells

Salary: £17,374 

Full time, permanent

This is the job

This is the job

The job is to manage our customer repair journey whilst providing world class customer service based within our busy call centre. The role holder will be proactively contacting our suppliers and providing updates to our customers working within a dynamic team measured against key performance indicators.

Successful candidates will need to be able to multi-task and enjoy liaising with a wide array of suppliers to ensure our Policyholders’ vehicle claims are managed in a timely fashion. The role holder will have excellent problem-solving skills, a confident manner and proficient written and verbal communication skills.

What will I be doing?

What will I be doing?

Main Duties (Principal Accountabilities):

    • Providing world class customer service via inbound and outbound calls
    • Proactively contacting suppliers for updates
    • Inputting data onto our claims system
    • Working to targets and goals
    • Play a vital part within a rapidly growing part of The AA

What do I need?

What do I need?

Knowledge, Experience & Skills Required:

    • Accuracy and attention to detail
    • Customer service skills
    • Ability to work under pressure and to targets
    • Demonstrable ability in numeracy skills and written English
    • Proactive approach to work with high energy

Additional Information


  • Free parking
  • Performance related bonus up to 10% of your salary
  • 22 days holiday + 8 bank holidays added to your leave entitlement
  • Through our lifestyle scheme you’ll have access to discounted shopping vouchers, days out, holidays etc.
  • Emerging Talent development programme
  • Free AA membership & Car Genie after 12 months
  • Development framework offering ad-hoc pay reviews
  • Continuous training to develop you within your role building a satisfying and rewarding career
  • Employee of the month/quarter rewards
  • Pension scheme