Business Analyst

Business Area

Head Office, IT





Closing Date


Company description


We are the AA. And we keep everyone’s show on the road. There for our customers wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organization, we offer a range of excellent products and services to millions of customers.

This is the job

The Business Analyst is accountable for capturing, analysing and documenting business requirements, and responsible for ensuring that these requirements are delivered to the required level of quality through the lifecycle of projects and activities.  The Business Analyst will work closely with the Portfolio Manager (or relevant delivery lead) and the business teams to understand current and future business processes, products and operations, and to use this understanding to clearly articulate and document requirements to architecture, design and development teams.  Further the Business Analyst will ensure the holistic architecture and process roadmap is utilised effectively (working with the Enterprise Arch Function), ensuring re-use/utilisation rates.


When required the Business Analyst will be responsible for identifying, selecting, recruiting and managing additional resources through partners, contract recruitment or permanent recruitment.

What will I be doing?

Role Specific Responsibilities & Accountabilities


  • Defining requirements, creating functional design, user stories and resolving design queries.
  • Elicit requirements using interviews, process reviews, shadowing, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, identify and close gaps, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
  • Proactively communicate and collaborate with external and internal customers to analyse information needs and functional requirements and deliver appropriate artefacts on standard templates, including but not limited to Functional Requirements Documents, Process Flows, User Stories, Use Cases, GUI, Screen and Interface designs.
  • Identify, propose, capture and evaluate non-functional requirements.
  • Successfully engage in multiple initiatives simultaneously and end to end delivery of programme triaging issues.
  • Drive and challenge business units on their assumptions of how they will successfully execute their plans, facilitate key meetings to drive out key insights and clarity for the wider business to align to.
  • Interpret customer business needs and translate them into application and operational requirements.
  • Act as the conduit between the customer community and the software development team through which requirements flow.
  • Collaborate with developers and subject matter experts to establish the technical vision and analyse trade-offs between usability, functionality and performance needs.

What do I need?

Capability, Knowledge and Experience:

  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse stakeholder group including executives, managers, and subject matter experts
  • Familiar with IT terminology, including architectural models and approaches, database technologies, development methodologies, testing and infrastructure
  • Demonstrable experience in process and data modelling, requirements capture and analysis
  • Good appreciation of systems design
  • Working knowledge of appropriate legislation, including the Data Protection Act
  • Day-to-day use of Microsoft Outlook, Excel, Word, Visio & PowerPoint
  • Able to facilitate workshops, lead discussions and gain consensus views on decisions
  • Knowledge of business processes, commercial drivers and activities, including marketing, sales, customer service and digital interactions in both B2B and B2C environments

Education and Qualifications:

  • Preferably educated to degree level
  • Related professional qualifications, such as the BCS Business Analysis Professional Certification Scheme, are beneficial but not essential

Personal Characteristics:

  • The individual will be an analytical and logical thinker with a confident and engaging communication style
  • Requires a diligent, data-driven individual who is committed to continual assessment and improvement.
  • The individual must be comfortable with objectively challenging their peers, superiors and reports to ensure adherence to agreed quality standards.