Credit Hire Claims Handler

Business Area:

Head Office, Longacre Claims




South East



Company description

We are the AA. And we keep everyone’s show on the road. There for our customers wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organization, we offer a range of excellent products and services to millions of customers.

This is the job

This is the job

To be committed to provide our customers with a world-class claims service by ensuring that all Credit Hire claims are processed swiftly, in line with company process and client requirements.


What will I be doing?

What will I be doing?


Main Duties

  • Review case history on file assignments whilst liaising with other departments as required to establish where liability of the accident rests and investigate the validity of third party claims.
  • Updating the claims system with clear and accurate records of progress on the claim, leaving diary messages for any next steps and time frames.
  • To manage all aspects of Third Party Vehicle Damage and Third Party Property Damage claims present by a third party directly, via solicitors, insurers and accident management companies.
  • To offer AA services to non-fault third parties clearly communicating
  • To be able to handle all aspects of credit hire claims as a Non ABI GTA Insurer.
  • Assess cases for prospects of success at Litigation.
  • Assess complex files i.e. Liability, High Value etc for prospects of success.
  • Spot Insurer, handling agent and defendant solicitors Trends / Tactics to assist the in the handling of third party claims.
  • Ensure collective target’s are attained, specifically the in relation to control do the indemnity spend.
  • Constantly initiate and evaluate opportunities to enhance performance across all areas of the recovery operation.
  • Speaking to witnesses, sending out and chasing witness evidence;
  • Escalate where necessary any Insurer issues;
  • To undertake any individual or team task or activity reasonably requested and in line with the company values.
  • Treat our customers fairly and ensure that the customer receives world class customer service in accordance with industry and company guidelines.
  • Support cost, service and process efficiency projects across the team, as well as having the opportunity to get involved in departmental projects.



What do I need?

What do I need?

  • Minimum 12 months Claims handling experience either in Credit Hire(desirable) or in Liability preferably in Motor Claims related role.
  • Knowledge of the ABI GTA and how to deal with credit hire claims outside of the GTA Guidelines.
  • Good knowledge of credit hire case law and its application in the day to day handling of credit hire claims
  • Clear verbal communication skills; persuasive and assertive with proven negotiation skills.
  • Excellent written communication skills; capturing a clear and logical summary of the situation.
  • Having the ability to prioritise; recognising the importance and urgency to work to tight deadlines.
  • Excellent spoken and written communication skills
  • Accuracy and attention to detail
  • Ability to work well under pressure and meet deadlines
  • Ability to take on increased ownership and responsibility when necessary
  • Demonstrable ability in numeracy skills & written English