Recovery Operations Maintenance Manager

Company Description/ Business Unit

Job Title: Recovery Operations Maintenance Manager
Location: Oldbury – Hybrid – Three Days in Office
Employment Type: Permanent
Hours: Monday-Friday

AA Summary

Think the AA is just about roadside assistance? Think again!

As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us?

#LI-EJ1 #LI-Hybird

This is the job

We’re looking for a dynamic leader to head up the Maintenance department within Recovery Operations. You’ll manage a £6m external maintenance budget and a team of 13, including three direct reports, ensuring our fleet of up to 280 HGVs stays roadworthy and ready for action.

This is a role for someone who thrives on responsibility and results. You’ll build strong partnerships with our national maintenance provider, drive accountability across your team, and use your expertise in HGV maintenance to deliver outstanding fleet performance while keeping costs under control.

If you’re commercially savvy, confident in presenting data and insights to senior stakeholders, and passionate about making things happen, this is your opportunity to make a real impact.

What will I be doing?

• Ensuring all fleet vehicles are roadworthy and maintained in line with O Licence conditions and DVSA Earned Recognition standards.
• Keeping accurate records of all vehicle inspections and repairs.
• Controlling a £6m maintenance budget responsibly to ensure repair costs are fair, reasonable and reflect required work.
• Leading and managing a team of 13 colleagues, ensuring clarity of roles and engagement.
• Delivering consistent fleet availability of 90% through effective vendor management.
• Signing off high-value repairs and approving invoices within agreed authority limits.
• Monitoring maintenance providers to ensure compliance with contractual standards.
• Representing the company during internal and external audits of fleet procedures and records.
• Creating and presenting management information (MI) reports at required intervals.
• Negotiating repair timelines and costs to achieve the best commercial outcomes for the business.

What do I need?

• Excellent knowledge of HGV operations and vehicle specifications.
• Extensive technical experience within a workshop environment.
• Experience in workshop management or control (highly advantageous).
• Engineering degree or equivalent qualification (desirable).
• Proven track record in managing maintenance of large HGV fleets of 100+ vehicles.
• Working knowledge of fleet software packages, such as R2C.
• Ability to diagnose faults accurately and recommend effective remedies at pace.
• Confidence in line management responsibilities with experience in departmental leadership.
• Experience in managing and setting departmental budgets of up to £6m.
• Strong business acumen with the ability to evaluate decisions commercially.

Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.

We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.