What we offer

Training & development

Our commitment to developing people has made the AA what is today. This is a commitment that starts the very second you walk through the door and lasts as long as you stay with the AA.

Induction

On joining, each new member of the team is provided with an intensive induction programme relevant to their part of the business. These programmes are delivered to ensure that new people feel comfortable when first dealing with customers. The programmes cover a wide range of customer service skills, plus product and systems knowledge.

On-going training

Regular on-the-job coaching takes place to ensure that everyone is kept up-to-date and provides the high level of service that our customers expect. We also encourage our people to keep developing their knowledge in specific areas as well as learning new skills. A wide range of learning resources is provided at each of our locations, such as books, computer-based training packages and videos.

Qualifications

We're more than willing to discuss further education sponsorship for relevant qualifications, either academic or vocational. For example, the Chartered Insurance Institute Certificate in Insurance or National Vocational Qualifications in Customer Service.

Management development

We are also committed to providing management development opportunities that meet the needs of individuals, teams and business objectives, either via a suite of generic courses to match management competencies or a bespoke option to suit specific requirements.

Rewards & benefits

The AA is committed to providing benefits that truly reflect the value of our people to the business. We offer highly competitive salaries and what's more we review them regularly to ensure they stay that way. But annual reviews are not all about pay. We also help our people to see how they are adding value to our business and focus on their performance, working with everybody to create a development plan, so they are able to meet future challenges.

Our benefits package includes a company sponsored pension arrangement that is available to all employees after the completion of a waiting period, generous holiday entitlement, discounts on a wide range of AA products and services, childcare voucher scheme and restaurant facilities at all contact centre and head office locations.

And if it's flexible or part-time working arrangements you are looking for, we'll do our best to accommodate you.