Customer Team Manager

AA contact centres are often the first point of contact for Members and non-members alike. As a Customer Team Manager, you will lead, motivate, develop and supervise a team of customer advisors to give all of them the very best in customer service.

Our Team Managers are responsible for the highest standards. On the rare occasion where a customer is dissatisfied you will be able to use your experience and knowledge to ensure customer satisfaction is maintained. You will enjoy coaching others and get a buzz from seeing the results. In fact, you'll take on every part of creating a winning team, from the selection, training and assessment of team members, through to ensuring the continued success of the contact centre through employee engagement.

What are we looking for?

This role is for people who get a kick out of achieving things and who thrive on being the best. You also need a real talent for motivating and working with other great people.