You don’t need to know about motoring, you just need to care about customer service. I worked for Costa Coffee as a Supervisor for two years and some people I know who’d worked for the AA were really enthusiastic about the company.

The six-week training was really intense and it set me up so that I was totally ready to take calls. There’s always something surprising around the corner. I once had a French customer that I was struggling to understand so I got a translator to help interpret. It was only at the end of the call that I found out the gentleman had come through to the wrong department, and I transferred him! 

That sums up Ready for anything. I always do my best to understand and help customers, no matter what the situation.