Customer Advisory Manager

Customer Team Manager

AA contact centres are one of the faces of the organisation. And because it's vital they continue to provide an outstanding service to millions, we're always on the look-out for first-rate operational managers.

As a Customer Team Manager, it will be your job to lead, motivate, develop and supervise a team of up to 12 customer advisors. You'll be there to ensure that the very highest standards are maintained and that individual and group targets are met and exceeded. On the rare occasions when a customer is dissatisfied, you'll use all your experience and diplomacy skills to address the issues that have arisen. Selection, training and assessment of staff will also be your responsibility, as will handling key financial controls.

We're looking for commercially savvy professionals with team-management experience in a service environment. You'll be an excellent coach and problem-solver, bringing the ability to communicate with people from all walks of life. Time-management, multi-tasking and listening skills will all be vital, and a sound understanding of the AA brand will give you real credibility with the business from day one.

Customer Delivery Manager

It's impossible to overestimate the importance of AA Customer Delivery Managers. With responsibility for around ten operational managers and their teams, this role essentially revolves around looking after the performance of 120 people. If you have the skills necessary to be a champion of sales and service, you'll find no better place to prove yourself.

Your challenge will be to meet tough contact centre sales and service targets, aligning your strategies to overall AA commercial goals and organisational values. We'll look to you to maximise the potential in your team – via training, performance management and motivation, plus manage supplier relationships and oversee key service level agreements.

Substantial contact centre management experience and proven success in sales/customer service are absolute musts. Naturally, you'll need excellent people skills and impressive product knowledge, as well as the ability to coach operational managers to achieve great things.

Customer Manager

AA Roadside contact centres are one of the faces of the organisation. And because it's vital they continue to provide an outstanding service to millions, we're always on the look out for first-rate operational managers.

As a Customer Manager, it will be your job to lead, motivate, develop and supervise a team of up to 12 customer advisors and customer specialists. You'll be there to ensure that the very highest standards are maintained, that individual and group targets are exceeded, and that sufficient resources are available to meet workloads. On the rare occasions that a customer is dissatisfied, you'll use all your experience and diplomacy skills to address the issues that have arisen. Selection, training and assessment or staff will also be your responsibility, as will handling key financial controls.

We are looking for commercially savvy professionals with team management experience in a service environment. You will be an excellent coach and problem-solver, bringing the ability to communicate with people from all walks of life. Time management, multi-tasking and listening skills will all be vital, and a sound understanding of the AA brand will give you real credibility with the business from day one.