Frequently asked Questions

Why can't I see any vacancies for my local area on the website?

This means that there currently aren't any vacancies in your local area so why don't you register for job alerts? That way you'll be one of the first to know when we do advertise a vacancy that you are interested in.

Back to top

How will I know if my application has been successful?

Once we've received your application, one of our team will review it and we'll let you know by email whether or not you will progress to the next stage.

Back to top

Will I need to show any documentation during the recruitment journey?

Yes you will need to bring some paperwork with you and this will all be outlined in the confirmation of interview email.

Back to top

If I am not successful can I apply again?

This will very much depend upon the role, but if you wish to re-apply you will need to wait at least six months from your initial submission.

Back to top

How can I provide feedback on the AA's recruitment experience?

We would love to hear your feedback so please send any comments to our team at hr.resourcing@theaa.com. We aim to respond to e-mails within 5 working days of receipt.

Back to top

If I have a question during the process what can I do?

Please call our HR team on 0800 587 7877, from 9.00am to 5.00pm, Monday to Friday.

Back to top

How long will the online application take?

We have different online application forms for different roles, so the time it takes may vary. In general it shouldn't take you longer than 10-15 minutes to complete. You can stop completing it at any time but remember to save it!
Once you have submitted your application, you can check it's status by logging in and clicking on the 'My Job applications' link in your profile.

Back to top

Do I need to complete this application in a single session?

No, you can save and return to your application at any time before submitting it. Simply log back in to the site using your username and password and click on the 'My Job Applications' link in your profile.

Back to top

I've forgotten my username and password - help!

Your username is the email address that you used when you first registered on the site or applied for a job. If you forget your password click on the 'Forgotten password' link on the website next to the log-in button and follow the instructions from there - you will need the original email address you used to register with the site.

Back to top

What happens to the data that I submit?

We treat all applications confidentially and will circulate it only to those people involved in the recruitment process.

Back to top

If my application is successful, what references will you take up?

As you'd expect, we will need to check certain things before you can start including verifying your recent employment, address and credit history. We also conduct criminal record checks for all new employees.

Back to top

Does the company employ individuals with disabilities?

The AA is an equal opportunities employer and we welcome applications for all members of the community. We are also proud to have been awarded 'Double Tick' status.

Back to top

Do I have to apply online?

Yes, we only accept job applications via this website which enables us to deal with your application in the most time efficient and appropriate way.

Back to top

What happens if I miss the closing date?

Unfortunately we can't accept any applications after the closing date has passed for a vacancy. If you've missed the closing date then why not register to receive alerts? That way we'll keep you up to date with any other opportunities that might interest you in the future.

Back to top

Do you accept speculative applications?

At this time, we only accept applications for vacancies which are all advertised on this website, but remember that you can register your search criteria with us and receive job alerts when an opportunity comes up.

Back to top

How long will I have to wait before hearing about my application?

We know its frustrating waiting to hear once you've applied for a job so we aim to get back to you within one week of the closing date. In the meantime we'll send you an acknowledgement email soon after we receive your application.

Back to top

Do I need to answer all the questions that are part of the application for a job?

Yes, because the more information you provide on your application, the easier it will be for our managers and recruiters to assess your suitability for the vacancy.

Back to top